- Report: #971750
Report - Rebuttal - Arbitrate
Complaint Review: Pajama Gram
Pajama GramInternet United States of America
Pajama Gram Reversed shipping and billing addresses; Refused to take responsibility; shifted onus to UPS;did not deliver on promised date; would not refund shipping fee; nasty; no protocols for making consumer ha Internet
I responded to the email, reminding them of what was important; fixing this error and making me feel OK about the situation. Customer service. The package was to have arrived by the 17th of November.
It has not arrived yet. After more calls, emails, etc., the company still was unwilling to take responsibility. They have my money, they said they would deliver something somewhere on a certain date and they did not. I am amazed at this. This is not the first order I have placed with them. I am a a repeat customer who has spent a tidy sum on mail out PJ's. I pointed this out. Nope, they do not care.
Never will I buy anything from them again. Never. It just is not their problem that any of this happened and finally when I pointed out that they should try and make some of this up to me, I was offered a $15.00 off my next purchase, which I would have to call in and ask for at the time of purchase. No code, no record of offer, etc. Of course I have no faith that anyone would honor this, nor do I think that it is an appropriate resolution to my loss of faith in their company. Again, they shift the onus of responsibility to someone else.
Crappy service, crappy point-of-view. I will be sure to share this with my friends and family.
This report was posted on Ripoff Report on 11/20/2012 08:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pajama-Gram/internet/Pajama-Gram-Reversed-shipping-and-billing-addresses-Refused-to-take-responsibility-shif-971750. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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