. I ordered a Wynona Sectional, Ottoman/Table, and End Table w/ Cushion on 5/31/12. The sectional arrived in about 6 weeks, which was the only acceptable thing that has happened during this process. The sofa arrived missing the ottoman cushion, 2 different types of feet, and bent threads where the feet attach. I followed up several times to no avail. Finally, I was able to reach out to a manager at Palliser which generated a phone call from Tom Schuckert (Our local rep)but only after several ignored emails, voicemail messages, and messages left at his office. He offered me 10% off and informed me the end table doesnt have the option for wooden feet.
He then sent me metal feet to replace all the wooden feet on the remainder of the furniture. I hate that I had to settle for metal feet, I wanted wooden. If this wasnt available, I would have picked a different couch. Now, Im stuck with what you force fed me because of the clear lack of follow up. To further my aggravation, I have been trying to get my ottoman cushion now for nearly 6 months! The first package that arrived was (2) end table cushionsthey didnt even have the covers on themyahjust 2 blocks of foam. Then, the second package arrives and it is a slightly larger block of foamstill not the correct one. What the? I just want my money back and your company can come get the couch. I am done.
To add insult to injury, we are a Palliser retailer. I will be no longer able to speak highly about your products in my show room.