• Report: #597107

Complaint Review: Palypal.com

  • Submitted: Mon, April 26, 2010
  • Updated: Thu, April 29, 2010

  • Reported By: JD — California United States of America
Palypal.com
Internet United States of America

Paypal.com PayPal, Inc. PayPal.com steals Your GREENDOT MoneyPak Internet

*Consumer Comment: Ahh I think it is clear now...

*Consumer Comment: Can you clarify a few things?

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On 4/22/10 I loaded $42 on my paypal.com account to pay for reactivation of my hushmail account. It was a new paypal account I got only to pay for the husmail.com account that had deactivated. After each step I took to pay for my expired hushmail account to retrieve the emails they gave me problems and ask me for all kinds of "verification". Now they have, after making me waste hours "verifying" myself, permanently closed access to my account. They will not refund my money until after 180 days. Also, the GREENDOT MoneyPak I purchased in a store had $405 on it. I chose to load only $42 of the $405 into my paypal account incase I had any problems. However, this did not do any good because the only way I can get any of the rest of that $400 is to to load it into the first PayPal.com I loaded to first funds into, for security purposes. Im sure they knew this. So they are hoping that after 180 days I will forget about the account and/or the MoneyPak so that can keep all the money ($405) for themselves. F*k PayPal!

This report was posted on Ripoff Report on 04/26/2010 09:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Palypalcom/internet/Paypalcom-PayPal-Inc-PayPalcom-steals-Your-GREENDOT-MoneyPak-Internet-597107. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Ahh I think it is clear now...

AUTHOR: Ronny g - (USA)

I re read the report because it just didn't seem right. If I am clear on it now..it seems paypal would not let you open a new account because there was a problem verifying your identity? But they still kept the $42.00?

That is really strange. I would contact paypal and speak to someone there. I don't think they would close an account just to keep your 42 dollars for 180 days, that simply makes no sense.

As far as the rest of the funds on your green dot moneypak, that has nothing to do with ebay or paypal, they are just a place you can use it.

You can either A) request a refund..I got this info from moneypak.com

"You can submit refund request online. A refund check will take 7 to 10 business days to receive."


Or..you can purchase a prepaid visa or other credit card, load it up from the green dot account, and you are good to go, no credit check etc...

I understand your frustration with paypal in this case, and can not defend them or you without knowing the reason they have closed your account. They are pretty stringent these days in an attempt to cut down on fraud, and unfortunately that can inconvenience customers that are new. But I still have trouble believing they were out to keep your moneypak..that is your money and you do not have to give it to paypal.

Be honest now..did you have another account with paypal that is in bad standing? They are not in business of closing accounts unless they have a valid reason. They make their money by opening accounts, not closing them and issuing refunds. Just saying.
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#2 Consumer Comment

Can you clarify a few things?

AUTHOR: Ronny g - (USA)

From what I read about green card, it that it is to be treated like cash and the funds are not insured or refundable if there is an issue with how you use it.

Your main issue seems to be hushmail. At least it seems you will get a refund from them, but it takes 180 days, that is a lousy policy since i do not see a reason why an email account needs to hold the funds that long due to cancellation, but it has nothing to do with green card or paypal in this case. They would have done the same thing regardless of any means of payment.

Now as far as loading the rest of the green dot funds into your paypal account, I can not find any terms that will allow paypal to keep the money. So why can't you load it into the paypal account and use it? It seems the funds are available for use instantly once you load it in, so what has paypal done wrong? I don't understand.
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