Today is the 11th July. I put a 'comment' on the site on 14th Feb (see below) After further frustration and getting nowhere with Microsoft Personnel on 11th April, I sent my grievance to Better Business Bureau. I should have had more sense! What another waste of time! Numerous explanatory emails back and forth to get nowhere! They closed the case today saying that they can go no further as I am not providing them with any further information! What FURTHER information can I give them other than that of my grievance? I see other people on various complaint sites have been shafted by Microsoft too and this is only the tip of the iceberg, how many people are going to waste their time like we have? That is what Microsoft depend on.
In a final reply thru BBB Microsoft said the following: -
"You have said you will not accept (that) assistance unless it comes witha guarantee that you will receive your desired compensation if Microsoft is unable to restore your computer to a condition satisfactory to you. Microsoft will not offer this compensation in the form of a future guarantee either."
This is the whole point. If they are so darned good and offer to have another Tech person come on my computer to restore it to what it was before they wiped everything off, then WHY do they have a problem making a guarantee to do that? Obviously
they know that they can't! They want to waste more of my time with no positive outcome. Secondly, I never asked for a 'future guarantee' - what has that got to do with anything other than to muddy the waters!
They came on my computer - wiped everything off, removed my email Client and all my emails and folders etc. they wiped out my photos, videos, iTunes, Documents - everything was gone! Then for 6 weeks they ignored my emails asking for help. During which time I had to buy another computer and they refuse to pay the $470 (a pittance to them!) and they refuse to restore my 'wiped' computer with prior guarantee that they can restore it!
NOT very good. Not nice people to deal with at all!
Will anyone come back and answer this? Probably not........... I have now moved to Apple and like the chaps in the comments below agree - WOW do APPLE ever give GREAT CUSTOMER SERVICE - YOU BET THEY DO - THEY HAVE PEOPLE WORKING THERE
My Last Post I submitted a complaint on this page against Microsoft on 14th Feb . It is now 11th April and they are still 'Kicking the Can down the Road'!! I have a complaint in to BBB but that is not doing much good so far. Like others on this page, loads of phone calls, going round in circles and never getting to talk to anyone who is in a position of authority and able to do something. Several people have contacted me with a similar complaint of having their computer wiped by a techy person from Microsoft. I have now decided to form as large a group as I can and maybe 'together' we will have a loud enough voice that they will listen to us. How can they 'WIPE' peoples computers, and then just go whistle Dixie. Thumbing their noses at us as they walk away. If you have a similar complaint, or one that you are looking for restitution on, please email me and add your name to the list.
Pamela C (((REDACTED)))
My Original Post
I would like to talk to someone in Authority at Microsoft about a disaster with your on line support at Microsoft. Everything was wiped off my computer by a Tech person who came on my computer in December, remotely to fix a simple Silverlight problem. The computer was rendered useless after two weeks and many hours (10/12) by the same lady - all my files and backups were 'empty'. My email program was deleted along with the back up file for the email program I used. She was unable to restore to an earlier date! My emails to her Manager were ignored. Problem started 16th December - 2 months ago! I have over 80 emails to your support staff with absolutely no result and no forward movement what so ever.
I had to purchase a new computer on January 4th 2012. I have spent hours on the phone. I have spoken to Team Managers, Microsoft Help, Customer and Partner Advocacy ?? North America.Populus Group @ Microsoft Corporation. and others. After
giving me a Ref# they tell me someone will get right back to me. After a week I phone back, no one at that department recognizes the Reference# and I have to start again! Annoyed and Angry doesn't even come close to how I feel about Microsoft today. Is this how Microsoft have trained their Staff to treat their customers? The people I have spoken to are like zombies who haven't a clue what they are doing. When I tell them the computer is wiped out- useless, kaput, not working, they ask me if I would like them to put me thru to the Tech Dept to fix the Silverlight File problem!!! There is no Silverlight problem anymore
because there is NO computer any more - it is just a shell - a useless box!!!
Today I was passed from pillar to post and ended up with the Lady Technician's Manager, who told me he was the only one I could speak to and that he could do nothing but come on my computer and restore the files and fix the Silverlight problem!!!!!
Today 6 weeks later 'I' tracked him down!!! He tried to talk to me as if there was only a Silverlight problem telling me that he had read all of the emails in the file. I had to nearly badger the fact out of him that he was aware that I had to buy a NEW computer! I have full list of emails and Names available.
Please contact me at (((REDACTED)))