• Report: #415848

Complaint Review: Panalabs - Acai-slim - power Tea - bromalite

  • Submitted: Sat, January 24, 2009
  • Updated: Fri, November 13, 2009

  • Reported By:Escondido California
Panalabs - Acai-slim - power Tea - bromalite
16192 Coastal Way, Lewes, Delaware U.S.A.

Panalabs - Acai-slim - power Tea - bromalite, These people are MAJOR RIP OFF ARTISTS!! You will be charged regular price and sent products with no way out! Lewes Delaware

*UPDATE Employee: Hello

*UPDATE Employee: Please Contact Our Customer Service Manager

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I saw the product on facebook as an advertisement of what Oprah is taking to lose weight. They offer you a sample of Acai-slim for the cost of S&H Charges ($5). I think why not, I'll check it out. Then I get this brown unmarked envelope with no return address or shipping/billing information, only the bottle. I thought that was odd because they also included something I didn't ask for the "powertea".

Then I get my AMEX bill and it shows a charge of 79.95 for some ACAI-SLIM Software?? Plus after I read another scam report I realized what the other charge for WWW.FIT-FAC.COM was from. So I have 2 charges from the same people totalling over $100 on my bill. Thank heavens that I know that AMEX will take care of it right away. I didn't even want to try to call another fraudulent place. Any website they list on the bottles has no company info or way to contact them. (no phone number)

Do not make the mistake of thinking it's a good deal and give them your credit card number. They need to be stopped. Very bad business and now I don't even trust the products they sent. Anyone that unethical probably has no problem with cutting corners on manufacturing and ingredients. I'm pretty bummed out to have fallen for the "when you think it's too good to be true..."

Escondido, California

This report was posted on Ripoff Report on 01/24/2009 08:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Panalabs-Acai-slim-power-Tea-bromalite/Lewes-Delaware-19958/Panalabs-Acai-slim-power-Tea-bromalite-These-people-are-MAJOR-RIP-OFF-ARTISTS-You-415848. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee


AUTHOR: wanda - (United States of America)


If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,


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#2 UPDATE Employee

Please Contact Our Customer Service Manager

AUTHOR: Conniea78 - (U.S.A.)

Hello my name is Falon. I'm the customer service manager for Power Tea's Customer Service Department. I noticed your complaint and wanted you to know if you have any concerns or problems to please contact me directly. We are extremely busy and we know it is very frustrating and often difficult to get through on the phone lines. Because of this, we want you to know we really want to offer you complete customer service, and we want you to be 100% satisfied with your experience while working with us.
My email is falon@verifyyourorder.com or if you call our customer service line 1-866-544-6490 I would be more than happy to take care of anything that I can for you. Our hours are Monday thru Friday 8am-5:30pm MST. If you call the customer service line any of the representatives are willing and able to assist you. Thank you for your time and have a great day.
Falon, CSM
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