- Report: #1160510
Report - Rebuttal - Arbitrate
Complaint Review: Panasonic
Panasonic won't fix plasma 3 months out of warranty,less than 600 hours on it and it's a known issue Nationwide
*Author of original report: I don't have time for a lawsuit but if I did...
*Consumer Comment: Threat?
*Author of original report: Not looking to be special, just want companies to be honest
*Consumer Comment: You're not special
*Author of original report: I love trolls
*Author of original report: Bad buisness
*General Comment: Awwww
*Consumer Comment: A warranty is given by the manufacturer and spells out the length of the warranty, what's covered and for how long.
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Had a wonderful looking Panasonic Plasma Tv. It started giving me problems right at the 2 year mark. I used a discover card for the extrra 1 year warranty. The TV had trouble turning on but went away. 3 months after the warranty was up, the whole side of the screen was messed up.
I called Panasonic to see if they would help me and they wanted to charge me 9 bucks just to read the FAQ to me. They only wanted my money.
I researched the issue and found that many people were stuck with dead tvs right after their warranties were up so I called Panasonic back and told them of a possible class action lawsuit and that they should fix this problem at their cost. They said they would send someone out on their dime and then I could email them the estamite and they would work with me.
I called the repair center wondering when they were going to show up and they said I had to pay and that because it was a 65" tv, it would be a two person job and would be around $150 just to come out.
I talked to the tech for over 30 minutes explaining the problem and he said more than likely, they were going to charge me some $200 core charge that can not be reimbursed on top of the fee to come out and that may not even fix the problem.
I called Panasonic back and asked why I would have to pay and they pretty much told me to kick rocks or empty my wallet.
I spent almost $2000 on this tv and babied it the whole time only putting 500 some hours on it only to have it break right after the warranty?! Then to get treated like this on an issue that is well known?!?! There is a facebook page with just under 1300 people with dead tvs all mad as heck and yet no one is willing to start a class action lawsuit or anything? I am PISSED. Panasonic SUCKS
This report was posted on Ripoff Report on 07/08/2014 02:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Panasonic/nationwide/Panasonic-wont-fix-plasma-3-months-out-of-warrantyless-than-600-hours-on-it-and-its-a-1160510. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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