• Report: #1054287

Complaint Review: Panda Research TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. PandaResearch.com is a US based market research company, which compensates users for their time and supplying their valuable opinions about products and services. With so many hardships in the economy today, PandaResearch.com website is free to join, and it only require their users to be within the US and over 18 years of age.

  • Submitted: Tue, May 28, 2013
  • Updated: Wed, March 30, 2016

  • Reported By: realms31 — denham springs Louisiana
Panda Research TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. PandaResearch.com is a US based market research company, which compensates users for their time and supplying their valuable opinions about products and services. With so many hardships in the economy today, PandaResearch.com website is free to join, and it only require their users to be within the US and over 18 years of age.
10685-B Hazelhurst Dr. #7902 Houston, Texas USA

Panda Research TRUSTED BUSINESS REVIEW: Panda Research’s executive team, employees dedicated to 100% customer satisfaction. Pandaresearch.com's approach to business is focused on providing highest customer satisfaction in industry.
*UPDATE: Panda Research pledges commitment to always improving operations by joining Ripoff Report's Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program benefiting consumers by increasing confidence when doing business with a member business. Panda Research recognized by Ripoff Report Verified™ as a safe business service.

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to HBC Strategies for its full commitment to quality customer service.

Ripoff Report's discussions with PandaResearch.com have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. PandaResearch.com listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

PandaResearch.com's Vice President , has informed us that her personal philosophy is that her clients success are the heart of the business. [continued below]....
..... As a successful business person she feels it is critical to listen to her clients and respond properly. By always putting her customers first, she hopes to maintain PandaResearch.com as a successful enterprise both now and for many more years to come.

Another top Executive , told us that his personal business philosophy is based on the premise that "strives to add value in service, understanding that a successful business model is based on value-added services, and client care".

PandaResearch.com takes pride in being one of the few online survey websites to provide the customer service. One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads , PandaResearch.com truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments and deliver on their promises.

Panda Research is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Nina Narang during an onsite inspection held by a third party verification company with no biases towards Panda Research.

Panda Research is a website that offers individuals the opportunity to fill out surveys in order to make money for every survey they successfully complete. Those surveys are then provided to respective businesses, and are produced as leads for that business' product or service. The success of Panda Research is evident through the boasting of over $2,000,000 dollars paid to individuals completing surveys.

Leads for Panda Research are primarily generated through online searches and through the marketing company A&A Marketing Inc. Interested individuals can go to Panda Research's website and be thoroughly informed of what they have to offer. This information incudes what type of surveys they offer, various coupons and discounts individuals can obtain through their services, as well as the ability to sign up to start completing surveys for free.



CUSTOMER CARE & COMPLAINT RESOLUTION – PANDA RESEARCH

When asked to address the complaints on Ripoff Report's website Nina Narang explained that some individuals become confused by the payment method of Panda Research. Panda Research will always be happy to explain how to appropriately view the money they have accrued through using the service. Originally there was a category titled 'viewed' which would showcase the pending money in their account. This would often lead to confusion, and now that category has been retitled 'pending'. This change has helped with the confusion on this matter. Ms. Narang stated the following about the reputation of her company, "my website just provides them a list of the service, a list of the different kind of offers available in the market, which I go to the different advertisers to get...I had to gain my reputation for that first otherwise no one will give me those offers."

Panda Research is proud to be a part of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program.

PANDA RESEARCH - STATEMENTS FROM THE MARKETING DEPARTMENT

" PandaResearch.com is in business for more than ten years. Our marketing department keeps working on getting new surveys and offers for our clients. We continuously keep a check on the user issues, which gives us feedback to fix PandaResearch.com continuously. Please take time to review out site, with new section on "FAQ" / "How it works" Section.

PandaResearch.com's team have expressed that they feel very confident doing their job, PandaResearch.com takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "PandaResearch.com provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Our CEO is truly concerned about our contribution to the company an providing growth opportunities for us. He takes the time to listen and communicate with employees. "

Ripoff Report was pleased to learn that PandaResearch.com's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM PANDA RESEARCH

PandaResearch.com recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, PandaResearch.com has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience. In summary, after our review, which included discussions with its Vice President, Ripoff Report is convinced that PandaResearch.com is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Panda Research meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Panda Research Panda Research Cancelled my account after I was verified for $50.00 Houston Texas

 After six months of hard work doing surveys for Panda Reasearch,Ive aquired $246.00 all together.I finally was approved for a $50.00 cashout.I verified the phone call to find out I wouldnt get payment til the Manditory 30 days which is listed on there FAQ.I never read the FAQ til I was told that and I didnt understand why.So I sent a support ticket,with a few choice curse words.I recieved a message back stating what in the FAQ and also was informed if I sent any more messages using foul language my account would be terminated.I sent no other tickets to support.I tryed logging in yesterday,to find my account is closed due to fraud.So now Im sure they have made a reason to not send me my payment I earned.My account is not fruadulent.My paypal is verified.My phone and email was verified.My payment was verified after the verification phone call.After hours of internet search on Panda Research,Ive found three postings of people actually getting the first payment.Ive also found hundreds of postings of people not getting there earnings.I have snap shots of my account profile and my earnings.I very much am not going to let this go.I want to persue any manner I can to get my,and others their payments.I also want markets and advertisers know of the actions of Panda Research.I know Panda Research is making lots of money from users filling surveys for them.There is crime involved with this company and it needs to be dealt with.Please help us.


This report was posted on Ripoff Report on 05/28/2013 06:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Panda-Research-TRUSTED-BUSINESS-Ripoff-Report-Verified-businesses-you-can-trust-PandaResearchcom-is-a-US-based-market-research-company-which-compensates-users-for-their-time-and-supplying-their-valuable-opinions-about-products-and-services-With-so-many-hardships-in-the-economy-today-PandaResearchcom-website-is-free-to-join-and-it-only-require-their-users-to-be-within-the-US-and-over-18-years-of-age/Houston-Texas-77043/Panda-Research-Panda-Research-Cancelled-my-account-after-I-was-verified-for-5000-Houst-1054287. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Panda Research TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. PandaResearch.com is a US based market research company, which compensates users for their time and supplying their valuable opinions about products and services. With so many hardships in the economy today, PandaResearch.com website is free to join, and it only require their users to be within the US and over 18 years of age.

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Updates & Rebuttals

#1 UPDATE Employee

review the Terms and Conditions

AUTHOR: pandaresearch.com - ()

Many members find it helpful when they review the "Frequently Asked Questions"- FAQ tab-along with the Terms and Conditions, as they answer many questions and can help explain the program.

 

We have listed one below for review:

 

M. PROVIDE CASH INCENTIVES:

*Note: Payments will be transferred to your PayPal Account. It will take
at least 30 days from the Requested Date, after verification.

 

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#2 Author of original report

Panda has reopened my account.

AUTHOR: realms31 - ()

Panda research has reopened my account and I still have to wait til the 17th of this month to get my money.Will see how it goes and Ill try to get this report removed.Seems Panda research just might be gaining my trust.

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#3 UPDATE Employee

We would like to help you get this issue resolved.

AUTHOR: pandaresearch.com - ()

 Hi this is the Panda Research Support Department.  We would like to help you with this issue to get it resolved as soon as possible.

If I could please have your Panda Research Referral link (found here: http://pandaresearch.com/uc?a=refnew, after you log into your account) I will be able to look up your account details and hopefully help rectify this situation for you.

We hope this information is helpful.

Respectfully,

Panda Research Customer Support

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