• Report: #657840

Complaint Review: Panda Research TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. PandaResearch.com is a US based market research company, which compensates users for their time and supplying their valuable opinions about products and services. With so many hardships in the economy today, PandaResearch.com website is free to join, and it only require their users to be within the US and over 18 years of age.

  • Submitted: Tue, November 02, 2010
  • Updated: Sun, April 03, 2016

  • Reported By: Angel — Clearwater Florida United States of America
Panda Research TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. PandaResearch.com is a US based market research company, which compensates users for their time and supplying their valuable opinions about products and services. With so many hardships in the economy today, PandaResearch.com website is free to join, and it only require their users to be within the US and over 18 years of age.
Rutland, Vermont United States of America

Panda Research TRUSTED BUSINESS REVIEW: PandaResarch.com dedicated to total customer satisfaction. PandaResearch.com takes holistic approach to building brand new customer satisfaction experience.
*UPDATE Panda Research pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. Panda Research recognized by Ripoff Report Verified™ as a safe business service.

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to HBC Strategies for its full commitment to quality customer service.

Ripoff Report's discussions with PandaResearch.com have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. PandaResearch.com listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

PandaResearch.com's Vice President , has informed us that her personal philosophy is that her clients success are the heart of the business. [continued below]....
..... As a successful business person she feels it is critical to listen to her clients and respond properly. By always putting her customers first, she hopes to maintain PandaResearch.com as a successful enterprise both now and for many more years to come.

Another top Executive , told us that his personal business philosophy is based on the premise that "strives to add value in service, understanding that a successful business model is based on value-added services, and client care".

PandaResearch.com takes pride in being one of the few online survey websites to provide the customer service. One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads , PandaResearch.com truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments and deliver on their promises.

Panda Research is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Nina Narang during an onsite inspection held by a third party verification company with no biases towards Panda Research.

Panda Research is a website that offers individuals the opportunity to fill out surveys in order to make money for every survey they successfully complete. Those surveys are then provided to respective businesses, and are produced as leads for that business' product or service. The success of Panda Research is evident through the boasting of over $2,000,000 dollars paid to individuals completing surveys.

Leads for Panda Research are primarily generated through online searches and through the marketing company A&A Marketing Inc. Interested individuals can go to Panda Research's website and be thoroughly informed of what they have to offer. This information incudes what type of surveys they offer, various coupons and discounts individuals can obtain through their services, as well as the ability to sign up to start completing surveys for free.



CUSTOMER CARE & COMPLAINT RESOLUTION – PANDA RESEARCH

When asked to address the complaints on Ripoff Report's website Nina Narang explained that some individuals become confused by the payment method of Panda Research. Panda Research will always be happy to explain how to appropriately view the money they have accrued through using the service. Originally there was a category titled 'viewed' which would showcase the pending money in their account. This would often lead to confusion, and now that category has been retitled 'pending'. This change has helped with the confusion on this matter. Ms. Narang stated the following about the reputation of her company, "my website just provides them a list of the service, a list of the different kind of offers available in the market, which I go to the different advertisers to get...I had to gain my reputation for that first otherwise no one will give me those offers."

Panda Research is proud to be a part of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program.

PANDA RESEARCH - STATEMENTS FROM THE MARKETING DEPARTMENT

" PandaResearch.com is in business for more than ten years. Our marketing department keeps working on getting new surveys and offers for our clients. We continuously keep a check on the user issues, which gives us feedback to fix PandaResearch.com continuously. Please take time to review out site, with new section on "FAQ" / "How it works" Section.

PandaResearch.com's team have expressed that they feel very confident doing their job, PandaResearch.com takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "PandaResearch.com provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Our CEO is truly concerned about our contribution to the company an providing growth opportunities for us. He takes the time to listen and communicate with employees. "

Ripoff Report was pleased to learn that PandaResearch.com's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM PANDA RESEARCH

PandaResearch.com recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, PandaResearch.com has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience. In summary, after our review, which included discussions with its Vice President, Ripoff Report is convinced that PandaResearch.com is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Panda Research meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Panda Research THEY DON'T PAY Rutland, Vermont

I recently received a promo form this people & started filling there surveys.
After accumulating over $150 dollars they post only $16 as approved.
There payment policy says that they wont pay unless you have a balance over $50
so THAT'S THE TRICK.

But listen to this:
One of the surveys was for EQUIFAX, so they ask for my credit card info so they can check my identity, guest what, EQUIFAX charged me $14.95, yes and now I need to wait until they cancel my subscription.

People from EQUIFAX TOLD ME THAT THEY CANT DO ANYTHING, I NEED TO CONTACT PANDA RESEARCH, BUT PANDA RESEARCH NEVER ANSWER NOT EVEN THERE EMAILS.

This report was posted on Ripoff Report on 11/02/2010 07:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Panda-Research-TRUSTED-BUSINESS-Ripoff-Report-Verified-businesses-you-can-trust-PandaResearchcom-is-a-US-based-market-research-company-which-compensates-users-for-their-time-and-supplying-their-valuable-opinions-about-products-and-services-With-so-many-hardships-in-the-economy-today-PandaResearchcom-website-is-free-to-join-and-it-only-require-their-users-to-be-within-the-US-and-over-18-years-of-age/Rutland-Vermont-/Panda-Research-THEY-DONT-PAY-Rutland-Vermont-657840. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Panda Research TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. PandaResearch.com is a US based market research company, which compensates users for their time and supplying their valuable opinions about products and services. With so many hardships in the economy today, PandaResearch.com website is free to join, and it only require their users to be within the US and over 18 years of age.

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Updates & Rebuttals

#1 Consumer Comment

It is very important that Panda Research and it's employees should be ashamed!

AUTHOR: justlasvegas - (United States of America)

Completely different approaches to the problems panda research members have!  The rebuttal from the Panda Research employee is not "typical" of any responces I have received to my questions and complaints via their website.  I have submitted several tickets about not receiving credit for surveys complete.  Regardless of the question or complaint, the typical automated response from panda research will be;

(PANDA)  Hello. Welcome to Panda Research. It is very important to review the terms and conditions along with the FAQ (frequently asked questions) page as they explain the rules and answer many questions.

Please review the following information, as we hope this will help you in understanding the process.

Once you have finished “both the Product Evaluation and the Survey” and the sponsor approves it and informs us of the approval, then your account will be updated from “Viewed” to “Approved’ status.

Approvals “usually take a minimum of 2 days, and up to a maximum of 7 business days to get approval from the advertiser “if all the requirements have been completed”(weekends don’t count as approval days). (cont.)     BLAH BLAH BLAH

You can fill out and complete them as many times as you want, but the payout will be credited only once in your account.

Surveys are given by the advertisers for a limited period of time, as surveys that were clicked on but never completed and verified will expire when the survey is no longer being offered and go into the rejected tab at the bottom of the "account status" tab.

If you feel you have completed a survey and it is not showing as Approved yet, please send us an attachment only of the confirmation email or confirmation page sent by our advertiser to you, so we can go back to the advertiser and ask for approval for credit. The Print Screen tab,(prt scr) located above the backspace tab on a keyboard works well in making attachments.- press it once when the page you want to copy is on the screen, as it makes an image in memory; then paste into a word document and save it as a file and attach the file to a ticket.

(me) I have attached and completes all the requirements, blah alh blah, here is proof, yadda yadda. Where is my money

(Panda)
We have sent this to the account manager to review and will reply to you when a response is received...........................


SOOOOO  you wait and wait and wait! and then your follow up emails are  ignored and then wait some more!

Did I forget to mention! At this point the concern/complaint "ticket" you started is marked as a closed ticket !







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#2 UPDATE Employee

It is very important to review the terms and conditions

AUTHOR: Victor - (U.S.A.)

Hello. Please provide us with your Panda Research email address so we can look into this to try and help you as it is very important to review the terms and conditions along with the FAQ (frequently asked questions) page as they explain the rules and answer many questions. 

For the credit report, there is a 7 day free trial period for that survey that you would need to cancel within that trial period to not be billed. Please see the terms below:

"By ordering your free credit score, you will begin a 7-day free trial of 3-bureau credit monitoring and score tracking. You will receive email alerts whenever there is a significant change to your credit reports or score. After the free trial you will be billed a $14.95 monthly membership fee. You may cancel at any time. There is no obligation.

Stay protected with our state-of-the-art credit monitoring tools.

Remember, monitoring your credit means improving your financial well-being.

For your protection we must verify your identity before providing your free credit score.

"Every time a new survey is clicked on, it will show up as a PENDING status.  Once both the Product Evaluation and the Survey are finished and the sponsor approves it and informs us of the approval, then the account will be updated from Pending to Approved status.  

Please note that just signing up  does not mean all the requirements have been completed for credit.

The minimum payout threshold of $50. must be in Approved status before  a payment  can be requested.We have a email Support Ticketing system where members can ask questions and receive answers to help them along.

We respond to every email ticket within 3 business days.



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