• Report: #1067662

Complaint Review: Panda Research TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. PandaResearch.com is a US based market research company, which compensates users for their time and supplying their valuable opinions about products and services. With so many hardships in the economy today, PandaResearch.com website is free to join, and it only require their users to be within the US and over 18 years of age.

  • Submitted: Wed, July 17, 2013
  • Updated: Wed, March 30, 2016

  • Reported By: angry customer — Mountain City Tennessee
Panda Research TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. PandaResearch.com is a US based market research company, which compensates users for their time and supplying their valuable opinions about products and services. With so many hardships in the economy today, PandaResearch.com website is free to join, and it only require their users to be within the US and over 18 years of age.
Internet USA

Panda Research TRUSTED BUSINESS REVIEW: Customer Satisfaction Commitment: PandaResearch.com is dedicated to total customer satisfaction. PandaResearch.com implemented strategic changes ensuring 100% customer satisfaction, focusing on finding ways to assist customer's needs for various types of issues even in challenging business climate we face today.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service. Panda Research pledges to always resolve any issues: feel safe, confident & secure when doing business with Panda Research recognized by Ripoff Report Verified™ as a safe business service.

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to HBC Strategies for its full commitment to quality customer service.

Ripoff Report's discussions with PandaResearch.com have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. PandaResearch.com listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

PandaResearch.com's Vice President , has informed us that her personal philosophy is that her clients success are the heart of the business. [continued below]....
..... As a successful business person she feels it is critical to listen to her clients and respond properly. By always putting her customers first, she hopes to maintain PandaResearch.com as a successful enterprise both now and for many more years to come.

Another top Executive , told us that his personal business philosophy is based on the premise that "strives to add value in service, understanding that a successful business model is based on value-added services, and client care".

PandaResearch.com takes pride in being one of the few online survey websites to provide the customer service. One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads , PandaResearch.com truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments and deliver on their promises.

Panda Research is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Nina Narang during an onsite inspection held by a third party verification company with no biases towards Panda Research.

Panda Research is a website that offers individuals the opportunity to fill out surveys in order to make money for every survey they successfully complete. Those surveys are then provided to respective businesses, and are produced as leads for that business' product or service. The success of Panda Research is evident through the boasting of over $2,000,000 dollars paid to individuals completing surveys.

Leads for Panda Research are primarily generated through online searches and through the marketing company A&A Marketing Inc. Interested individuals can go to Panda Research's website and be thoroughly informed of what they have to offer. This information incudes what type of surveys they offer, various coupons and discounts individuals can obtain through their services, as well as the ability to sign up to start completing surveys for free.



CUSTOMER CARE & COMPLAINT RESOLUTION – PANDA RESEARCH

When asked to address the complaints on Ripoff Report's website Nina Narang explained that some individuals become confused by the payment method of Panda Research. Panda Research will always be happy to explain how to appropriately view the money they have accrued through using the service. Originally there was a category titled 'viewed' which would showcase the pending money in their account. This would often lead to confusion, and now that category has been retitled 'pending'. This change has helped with the confusion on this matter. Ms. Narang stated the following about the reputation of her company, "my website just provides them a list of the service, a list of the different kind of offers available in the market, which I go to the different advertisers to get...I had to gain my reputation for that first otherwise no one will give me those offers."

Panda Research is proud to be a part of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program.

PANDA RESEARCH - STATEMENTS FROM THE MARKETING DEPARTMENT

" PandaResearch.com is in business for more than ten years. Our marketing department keeps working on getting new surveys and offers for our clients. We continuously keep a check on the user issues, which gives us feedback to fix PandaResearch.com continuously. Please take time to review out site, with new section on "FAQ" / "How it works" Section.

PandaResearch.com's team have expressed that they feel very confident doing their job, PandaResearch.com takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "PandaResearch.com provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Our CEO is truly concerned about our contribution to the company an providing growth opportunities for us. He takes the time to listen and communicate with employees. "

Ripoff Report was pleased to learn that PandaResearch.com's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM PANDA RESEARCH

PandaResearch.com recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, PandaResearch.com has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience. In summary, after our review, which included discussions with its Vice President, Ripoff Report is convinced that PandaResearch.com is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Panda Research meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Panda Research Panda Research is the WORST company in the U.S., out of my BIG experience Internet

Out of my BIG experience Panda Research is the WORST company in the U.S. I can't believe that in USA-where the customers' rights are usually well protected - a company like Panda Research is still hasn't been out of business. They not only don't appreciate or respect their customers. They are actually MOCKING them.

To be objective, about 4 years ago when I started, Panda Research was much better. About two years ago it changed completely. They started changing their rules of paying (in their favor, of course) without sending ANY notifications to the customers. I suppose, in opinion of this company, it's customers' responsibility to reread Panda Research- rules on a daily basis not to miss any changes.

Because of those rules changes it became almost impossible to get paid. I've been trying to get my final payment and quit for about two years. Since February'13 I tried to earn credit and request my final payment 3 times ( nowadays there is  practically NO normal chances to earn credit with this company). 2 times out of 3 I received NO credit despite of doing EVERYTHING right. The website of Panda Research doesn't work properly very often, but the customers get punished for that.

Panda Research advises to contact them in case of not seeing credit. I have the history of my correspondence with Panda Research saved (5 tickets) showing how "helpful" its customer " support" is  and how they "resolve" problems. The endless proofs of my PROPER orders I sent to Panda Research after killing A LOT of time and nervous cells on calling to advertisers, etc. was NEVER good enough.

About 2 weeks ago they finally got satisfied with the final version of the proof I submitted. They  promised to response me when the issue is resolved. After over two weeks of waiting  for that response I saw that ticket as CLOSED. I contacted them again and gave them 2 options- either giving me my final payment ($50) or having to deal with my Complaint with Tennessee Attorney General, my negative reviews on every SCAM-website, etc.

Even though they owe me a iittle more than $50 I requested my message with two options was completely ignored. I suppose, since not many angry customers would invest time and efforts because of just $50-100 they didn't get from Panda Research this company feels pretty safe and confident performing their deceptive , unprofessional practice. Despite such convenient for this company fact, there is over 55 complaints  against Panda Research on just this website. I hope one day Panda Research will get seriously punished for what they have been doing to their customers!


This report was posted on Ripoff Report on 07/17/2013 06:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Panda-Research-TRUSTED-BUSINESS-Ripoff-Report-Verified-businesses-you-can-trust-PandaResearchcom-is-a-US-based-market-research-company-which-compensates-users-for-their-time-and-supplying-their-valuable-opinions-about-products-and-services-With-so-many-hardships-in-the-economy-today-PandaResearchcom-website-is-free-to-join-and-it-only-require-their-users-to-be-within-the-US-and-over-18-years-of-age/internet/Panda-Research-Panda-Research-is-the-WORST-company-in-the-US-out-of-my-BIG-experience-1067662. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Panda Research TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. PandaResearch.com is a US based market research company, which compensates users for their time and supplying their valuable opinions about products and services. With so many hardships in the economy today, PandaResearch.com website is free to join, and it only require their users to be within the US and over 18 years of age.

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Updates & Rebuttals

#1 Author of original report

Panda Research is disgusting LIARS!

AUTHOR: angry customer - ()

I certainly took my last survey through Panda Research website. It, sure, was in the list with the other PR offers on June 7th 2013. After I took that survey PROPERLY, I didn't see $18 waiting for approval and IMMEDIATELY gave Panda Research the date and the # of that offer that used to be current and valid . The main reason for me to try that product was to earn $18 credit and get my final payment. But while Panda Research had been demanding new and new proofs of my PROPER order that offer disappeared from their list-stopped being current and valid. They are supposed to keep the information about their previous offers and resolve the problems caused by THEIR website mistakes that happen SO OFTEN. But Panda Research is doing their best NOT TO PAY WHAT THEY OWE. The company that doesn't respect its customers doesn't deserve to have ANY!!!

 

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#2 UPDATE Employee

offer in question did not originate from Panda Research

AUTHOR: pandaresearch.com - ()

Hello-We reponded to this member that our account manager checked with the advertiser.  We reponded to this member that the offer in question did not originate from Panda Research-therefore we are not crediting an offer that is not from us. -this member does not want to believe us-

 

 

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