• Report: #1054076

Complaint Review: Panda Research TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. PandaResearch.com is a US based market research company, which compensates users for their time and supplying their valuable opinions about products and services. With so many hardships in the economy today, PandaResearch.com website is free to join, and it only require their users to be within the US and over 18 years of age.

  • Submitted: Sun, May 26, 2013
  • Updated: Wed, March 30, 2016

  • Reported By: toddjaco — ambridge Pennsylvania
Panda Research TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. PandaResearch.com is a US based market research company, which compensates users for their time and supplying their valuable opinions about products and services. With so many hardships in the economy today, PandaResearch.com website is free to join, and it only require their users to be within the US and over 18 years of age.
Internet USA

Panda Research TRUSTED BUSINESS REVIEW: PandaResarch.com dedicated to total customer satisfaction. PandaResearch.com takes holistic approach to building brand new customer satisfaction experience.
*UPDATE Panda Research pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. Panda Research recognized by Ripoff Report Verified™ as a safe business service.

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to HBC Strategies for its full commitment to quality customer service.

Ripoff Report's discussions with PandaResearch.com have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. PandaResearch.com listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

PandaResearch.com's Vice President , has informed us that her personal philosophy is that her clients success are the heart of the business. [continued below]....
..... As a successful business person she feels it is critical to listen to her clients and respond properly. By always putting her customers first, she hopes to maintain PandaResearch.com as a successful enterprise both now and for many more years to come.

Another top Executive , told us that his personal business philosophy is based on the premise that "strives to add value in service, understanding that a successful business model is based on value-added services, and client care".

PandaResearch.com takes pride in being one of the few online survey websites to provide the customer service. One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads , PandaResearch.com truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments and deliver on their promises.

Panda Research is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Nina Narang during an onsite inspection held by a third party verification company with no biases towards Panda Research.

Panda Research is a website that offers individuals the opportunity to fill out surveys in order to make money for every survey they successfully complete. Those surveys are then provided to respective businesses, and are produced as leads for that business' product or service. The success of Panda Research is evident through the boasting of over $2,000,000 dollars paid to individuals completing surveys.

Leads for Panda Research are primarily generated through online searches and through the marketing company A&A Marketing Inc. Interested individuals can go to Panda Research's website and be thoroughly informed of what they have to offer. This information incudes what type of surveys they offer, various coupons and discounts individuals can obtain through their services, as well as the ability to sign up to start completing surveys for free.



CUSTOMER CARE & COMPLAINT RESOLUTION – PANDA RESEARCH

When asked to address the complaints on Ripoff Report's website Nina Narang explained that some individuals become confused by the payment method of Panda Research. Panda Research will always be happy to explain how to appropriately view the money they have accrued through using the service. Originally there was a category titled 'viewed' which would showcase the pending money in their account. This would often lead to confusion, and now that category has been retitled 'pending'. This change has helped with the confusion on this matter. Ms. Narang stated the following about the reputation of her company, "my website just provides them a list of the service, a list of the different kind of offers available in the market, which I go to the different advertisers to get...I had to gain my reputation for that first otherwise no one will give me those offers."

Panda Research is proud to be a part of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program.

PANDA RESEARCH - STATEMENTS FROM THE MARKETING DEPARTMENT

" PandaResearch.com is in business for more than ten years. Our marketing department keeps working on getting new surveys and offers for our clients. We continuously keep a check on the user issues, which gives us feedback to fix PandaResearch.com continuously. Please take time to review out site, with new section on "FAQ" / "How it works" Section.

PandaResearch.com's team have expressed that they feel very confident doing their job, PandaResearch.com takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "PandaResearch.com provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Our CEO is truly concerned about our contribution to the company an providing growth opportunities for us. He takes the time to listen and communicate with employees. "

Ripoff Report was pleased to learn that PandaResearch.com's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM PANDA RESEARCH

PandaResearch.com recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, PandaResearch.com has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience. In summary, after our review, which included discussions with its Vice President, Ripoff Report is convinced that PandaResearch.com is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Panda Research meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Panda Research This company is one big scam!!! Internet 

In having studied the Ripoff Report site I am here to just basically reiterate what several people have already said - and that is that Panda Research is one big ripoff!!!

The above statement could not be more accurate.  Rather than get into the details of what happend to me (this was over a one year period) I just want to tell people to stay away from Panda Research.  They are not way they say they are and they will not pay you the money you think you have earned.

I filed complaints with the FTC and BBB regarding Panda Research.  My studies have shown there are literally hundreds and hundreds of people who have complained about the site.

It is my sincere hope that someene will shut them down.  I made the mistake of doing my studying after I had already become involved with Panda Research.  I should have done my home work before but did not so I learned the hard way.

I hope my report will at least keep some people from making the same mistake I did.  Simply put - if you see the name Panda Research - RUN IN THE OTHER DIRECTION!!


This report was posted on Ripoff Report on 05/26/2013 11:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Panda-Research-TRUSTED-BUSINESS-Ripoff-Report-Verified-businesses-you-can-trust-PandaResearchcom-is-a-US-based-market-research-company-which-compensates-users-for-their-time-and-supplying-their-valuable-opinions-about-products-and-services-With-so-many-hardships-in-the-economy-today-PandaResearchcom-website-is-free-to-join-and-it-only-require-their-users-to-be-within-the-US-and-over-18-years-of-age/internet/Panda-Research-This-company-is-one-big-scam-Internet-1054076. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Panda Research TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. PandaResearch.com is a US based market research company, which compensates users for their time and supplying their valuable opinions about products and services. With so many hardships in the economy today, PandaResearch.com website is free to join, and it only require their users to be within the US and over 18 years of age.

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REBUTTALS & REPLIES:
2Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Panda's Response is a complete and total lie!!!

AUTHOR: toddjaco - ()

Hello everyone, Panda Research indicates here that they offered to help on this issue by looking up the account, but were not provided with the information needed to look up the account.  Ok, this is a total, complete and utter lie.  It really is an indication of what Panda Research is all about.  I'll explain.  The issue here are the facts that I completed 8 surveys (some of which are in reality free trial offers) for them which I never received credit for.  So you understand, if you complete a free trial and do not get credit, you dont get paid.  SO everyone understands me completely, I am going to give you the titles of the surveys (again, some were free trial offers in which I had to expose credit card information) and the # of the survey, as well as what I was supposed to be paid.  Here goes:

 

10825  Are women better drivers than men??  3.50

11010  Job Survey                                       1.00

10808  Credit Score Review                          10.00

10685  Life Insurance Survey                         2.25

10906 Your Online Future Study                     2.25

11003  Life Quote Review                              3.25

11047  Acne Survey                                     30.00

11058   ANti-aging offer                                18.00

 

On every one of these surveys I did not get credit.  So, I would wait a couple of days and then ask the Panda support department why I didn't get credit (incidentally it would take 4-5 days for them to get back to me) and the response was always the same - that they needed a screenshot proving that I had in fact completed the offer.   On every single one of these - I provided EXACTLY what Panda requested of me.  In one case, the Life Quote Review survey, they asked me for screenshots of 4 different life insurance quotes!!  On the free trial offers they would ask for a screenshot of the confirmation that I had purchased the free trial.  Rest assured people - I provided Panda with every single bit of information they requested of me - to say this was time consuming and aggravating would be the understatement of the century.  But I did it and Ill explain why - I just wanted to cash out and be done with them.    Days went by, weeks went by, months went by - still no credit, which meant no pay for me.  I finally gave up and told Panda to please at least pay me for all the paid emails I had clicked (about 500 of them).  I had accumulated 25.00 of paid emails so I said, please just pay me for that and I'll let the rest of it go.  I let them know that I would spread it all over the internet that I had been ripped off by them if they refused to at least pay me for the paid emails.  Their response - they closed my account.   Once that happened I did exactly as I said I would - I have spread it all over the internet that Panda Research is a ripoff.     Now people, this is exactly what happened.  This was by far the worst experience I ever had doing business on the internet.    In doing research later I found hundreds and hundreds of complaints about Panda Research.  Unfortunately for me, I didnt do my homework ahead of time and I got ripped off.  So, all I can do at this point is let every one know what I have said since day 1 - Panda Research is one big ripoff - if you see that name - dont walk in the other direction - SPRINT!!!!  I've been doing internet business for 7 years now - I have never had an experience as bad as I did with Panda Research.  It is my sincere hope that all customers out there will never get involved with Panda and my sincere hope that someone who has the authority to do so will shut down this atrocity of a website for good. 

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#2 UPDATE Employee

we were not provided with the information needed to look up the account.

AUTHOR: pandaresearch.com - ()

We have offered to help on this issue by looking up the account, but we were not provided with the information needed to look up the account.  

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#3 Author of original report

DO NOT PAY ATTENTION TO PANDA'S REPLY

AUTHOR: toddjaco - ()

Hello everyone, I see that Panda Research has replied to my ripoff report concerning their site.  DO NOT in anyway get suckered in to doing business with that webiste.  IT IS A RIPOFF AND SCAM.  I will explain the details.  Panda Research gives you the opportunity to take surveys to make money.  First of all, they are not surveys, what they really are is free trials for various products.  Now, I have been doing this (meaning free trials for pay) for 7 years now.  I know exactly the correct way to do it so that I get credit for completing the offer, and hence, get paid.  I have completed 6-700 free trials in my career.      I received credit and payment for every single free trial I completed.  However, with Panda, I didnt receive the credit (or payment) that I deserved.  Not once, not twice, not three times - BUT 8 TIMES!!!  8 surveys I completed were not credited and therefore I was not paid.   ANd the funny thing is, their absolutely dreadful support dept. kept saying, well we need this, we need that so I could get the credit I deserved.  i dutifullly screenshoted and emailed the support dept every single solitary bit of information they requested - STILL NO CREDIT!!!!  SO,  trust me when I tell you - PANDA RESEACRH IS A RIPOFF AND SCAM!!!!!  As I said before, if you ever see that name, RUN IN THE OTHER DIRECTION!!!

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#4 UPDATE Employee

Panda Research a legitimate website

AUTHOR: pandaresearch.com - ()

 Hello.

We would like to help you understand how the Panda Research.com program works soon as possible.

 If I could please have your Panda Research Referral link found here:  http://pandaresearch.com/uc?a=refnew

after you log into your account,  I will be able to look up your account details and hopefully answer any questions for you.

 

Just to let you know, we have an email Support Ticketing system where our members can ask questions via email by clicking on the CONTACT tab and logging in-and send us questions  via e-mail, and receive e-mail answers back to help them with any questions they may have.

Also, it is very important for members to review the terms and conditions along with the FAQ (frequently asked questions) page as they explain the rules and answer many questions.

 

Please visit our  FAQ page or simply follow this link. http://www.pandaresearch.com/uc?a=st&pt=faq


For more information, please see the terms and conditions. http://www.pandaresearch.com/uc?a=st&pt=terms

We hope this information is helpful.


Respectfully,


Panda Research Customer Support

 

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