- Report: #821915
Report - Rebuttal - Arbitrate
Complaint Review: Panda Security
Panda SecurityInternet United States of America
Panda Security Automated Tech support e-mails never fixed problem receiving updates. Staff not trained for Macintosh. No telephone responses. Internet
That's six months of e-mailing and calling Panda Security asking them to either issue me a new password or guide me through whatever is needed to "make me a happy customer" and receive their updates.
Each time I wrote back asking how to do a step they advised, the automated tech support e-mail did not answer my question - instead offering another approach to access the downloads or more misinformation. Automated responses to e-mails gave pc instructions or incorrect mac instructions. Not only were tech support e-mails automated, they rarely answer their phones. Having left multiple messages for tech support, customer service and sales, I never received a return call.
Even the tech support manager sent e-mails with incorrect information. Panda security refused to give me a refund after refusing to make their product usable. I can only assume that they are not invested in customer service and would rather lose customers than offer better service.
This report was posted on Ripoff Report on 01/12/2012 04:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Panda-Security/internet/Panda-Security-Automated-Tech-support-e-mails-never-fixed-problem-receiving-updates-Staf-821915. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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