- Report: #690212
Report - Rebuttal - Arbitrate
Complaint Review: Papa Johns Pizza
Papa Johns Pizza4980 West Ray Rd Ste 1G Chandler, AZ 85226 (480)83 Internet United States of America
Papa Johns Pizza ONLINE took my credit card but not my order- After 2+ hours on the phone with Papa Johns online and a ruined evening- they only gave me 50% off Internet
*Consumer Comment: Not their issue
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PAPA JOHNS ONLINE TAKES MONEY BUT ORDER DOESN'T GET MADE!
Papa Johns Pizza Complaint
I called the store and asked if they received my order, they had not. I was told to call 1-877-547-7272 for assistance. I was on hold for over 30 min before I spoke to a lady who was rude. I called mycredit card and then called 800 number, merged the calls and was on hold for an additional 45 min.
The supervisor James Hand blamed mycredit cardcompanyand said they could not give thecredit cardcompanythe merchant ID required to release my funds.
After 1 and 30 hours of being placed on hold and thecredit cardcompanyand papa johns arguing. My funds were released. However my evening was ruined, dinner was 3 hours late.
When I asked for my pizza for free, they only gave me 50% off. WHAT an insult!
I spoke to the manager Adrian McCaw from my store, he didn't seem to really care that I had spent 2 plus hours with papa johns online. I will NEVER order from this store EVER again.
Papa John's Store #1997
4980 West Ray Rd
Chandler, AZ 85226
I have spent thousands of dollars on Pizza from Papa Johns and this is how Valued I am....... Never order ONLINE with Papa Johns.
This report was posted on Ripoff Report on 02/03/2011 06:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/Papa-Johns-Pizza/internet/Papa-Johns-Pizza-ONLINE-took-my-credit-card-but-not-my-order-After-2-hours-on-the-phon-690212. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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