• Report: #546077

Complaint Review: Papa Johns Pizza

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  • Submitted: Mon, December 28, 2009
  • Updated: Tue, June 28, 2011

  • Reported By: wil717 — austin Texas United States of America
Papa Johns Pizza
Internet United States of America

Papa Johns Pizza new pay plan for drivers a ripoff Internet

*UPDATE EX-employee responds: not so

*UPDATE Employee: obviously a envious manager who's opinion is biased

*UPDATE Employee: dual wage

*UPDATE Employee: Management gets less pay than drivers do!

*UPDATE Employee: Get a life

*General Comment: I am in Sympathy with Your Report

*Author of original report: in response to 9 + years

*Consumer Comment: I went through the same thing in several difrent jobs over the last 30 years

*General Comment: 9 years as a Pizza Driver?

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i have worked for papa johns for 9+ years as a delivery driver.  during that time i was seen my wage steadily decrease, when inflation and gasoline prices are factored in. at one time we had a "driver incentive program" that gave a little something back to drivers for longevity and safe driving.  that program was cut several years ago under the cover of "reorganization" for a better plan that never happened.  just recently papa johns rolled out a new pay plan for it's drivers, a cutting edge new approach that would benefit us, we were told.  instead of me making my hourly wage of $7.15 per hour, and $1.15 per delivery, i would now be making a premium wage of $8.25 per hour when i was working in the store and $4.25 per hour when i was deliver pizza AND $1.27 per delivery.  the problem is that delivery drivers spend 90+ percent of their time on the road delivering pizza. so the net result for me, and many other drivers in the austin area as been decrease in weekly pay ranging from $25 per week up to $60 per week, depending upon the number of hours per week a driver works.  i have voiced my complaint to my GM, and and to my local director of operations but both to no avail.  in fact, the director of operations is telling us that we must be mistaken because the new plan has worked successfully in areas of the country.  i'm no rocket scientist, but i know a snow job when i see it.  in one fail swoop papa johns has effectively  cut the average driver wage by around $1.50 per hour for an entire region, and just in time for the holidays.  moral is at an all-time low.  the company literature always boasts about how delivery drivers are the backbone of the business, however, in action this is rarely the case.  wanna save a buck, ripoff the drivers, has become the company philosophy. thanks papa johns!

This report was posted on Ripoff Report on 12/28/2009 07:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Papa-Johns-Pizza/internet/Papa-Johns-Pizza-new-pay-plan-for-drivers-a-ripoff-Internet-546077. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 8Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

not so

AUTHOR: cgsmiles - ()

please do not say drivers have it better...i have put 6000 miles on my car since nov. '13, it needs front brakes and an oil change...WE DO NOT MAKE ENOUGH TO COVER THE WEAR AND TEAR, LET ALONE PARTS AND LABOR ON OUR VEHICLES TO MAKE PAPA RICHER...AND YOU DO NOT HAVE TO WORK OUT IN ALL SORTS OF WEATHER, CLIMB STAIRS OVER AND OVER AT APARTMENTS, OR WALK THROUGH THE DARK TRIPPING ON CRAP IN FOLKS YARDS TO GET TO THE UNLIGHTED PORCH...YOU DO NOT RISK BEING ROBBED EVERYTIME YOU GO OUT EITHER...SO PLLLLUUUUEEEEZZZZ...

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#2 UPDATE Employee

obviously a envious manager who's opinion is biased

AUTHOR: joanne - ()

now UNLESS you work at a papa johns that a "instore employee" is doing MORE then just slapping dough and topping pizzas. i competely and udderly disagree.

i get this "dual pay" $7.25 when im clocked inside and $5.85 when im on a delivery. my store charges customers $2.25 and i ONLY recieve $1.30 of that for my delivery pay.

i a delivery driver, do MORE then a "instore employee" and a "manager".j

i, a delivery drivers job includes :

1. top pizzas on the make-line, to include, cheese sticks, bread sticks, apple pies, cinnapies, wings and chicken poppers.

2. fold bundles of boxes. (top the boxes with coupons, thats a big deal!)

3. wipe counters down.

4. answer phones, take orders. (has to be answered within 3 rings, now mind you us drivers run around doing everything and have to rush to that phone!)

5. clean windows.

6. take trash out. (to include all your "instore employees messes and your managers, were something like maids too.)

7 dishes. (youre a manager you know there are TONS!)

8. prep all food products such as "toppings", sauces, ect. (as a manager you should know that we prep a lot of food)

9. sweep, mop, deck scrub. (yea we sweepba ALL that mess from "instore employees" at the slap table, dustinator flung everywhere, wax paper crumbled into balls and them thinking they are micheal jordan shooting and missing, also the cheese boxes that "instore employees" and managers do not breeak down, no they usually throw empty ones in the corner closest to their makeline. also all the toppings "instore employees" drop all over the floor by the makeline and the oven, oh yes that floor area is always loaded with cheese and toppings falling off, do yall clean that?)

10. deliver orders. (in which we illegally are speeding to hurry to please MANAGEMENT more then our actual customers) [gas is NOT properly compensated, nor am i ever compensated for tires, or oil changes, thats all out of MY pocket!]

here's a "instore employees" job :

1. slap dough. (recieiving help from US delivery drivers.)

2. top pizzas. (wait they are recieving NON-stop help from US delivery drivers.)

[they do NOT have to answer phones, "DRIVERS TO THE PHONES, DRIVERS IN THE BACK ANSWER THE PHONE", all while there is a "instore employee" completely hands free and available, its just NOT their job to do anything but slap dough and top some pizzas. they DO NOT having cleaning daily duties, you will never see a "instore employee" bend over and pick up the wax paper thrown about the store from them, or the dustinator flung around the slap table - they will never sweep that mess up, its not their job.]

and "instore employees" dont usually work past 6-8pm, therefore its ALL me from there on out slapping and topping, and routing cause the manager isnt capable of doing inventory and working the rest of the store. it takes managers over an hour to count inventory and almost a HOUR to input it into a computer system, so do the math of how much time a DRIVER is doing EVERYTHING.

managers job :

1. slap dough once in a while. (though they hate to because they feel thats what a "instore employee" is suppose to do.

2. top pizzas once in a while. (again another thing they hate to do because they feel yet again its the "instore employees" job or drivers.

3. pull pizzas, bread sticks, cheese sticks, wings, poppers, ect out a oven, box and cut. then ROUTE, HORRIBLY at that, because they dont DRIVE they dont know how to properly route or send doubles or triples out.

4. INVENTORY, cash out. (oh hand a bank out at the beginning of shift too)

5. sometimes deal with a customer.

[they do NOT clean by any means, cause apparently its not papa johns manager policy for them)

 

-----

now mind you i repeat i am a driver... i also slap dough, ya know that position thats a "INSTORE employees" job, i also do TILL, which is also a "INSTORE employees" job...

 

so PLEASE inform me of the location you work at which a "INSTORE employee" and MANAGER performs MORE work duties than a driver. i in ALL HONESTY doubt your store is ANY different then mine. you probably pull the same load as the managers and instore employees here, which is beyond less then a driver.

if you DOUBT me, do ONE day where you ONLY inform your drivers, to do NOTHING but deliveries... that phone will ring, ring, ring. that store will be a MESS. because the proof is there, "instore employees" do NOT do anywhere near as much as drivers.

so let me ask you this... do you think a CUSTOMER is tipping me based on my job at the STORE or based on my GAS. cause do you know what a customers response usually is when NOT tipping, oh youre charging me a $2.25 delivery fee as it is. a customer is not REQUIRED by law to tip me. my tips are a REWARD as stated on the box and reciept. but trust me they are tipping for GAS not my job. our store quota is 3 deliveries per hour. so if you work 3 hours, thats 9 deliveries, thats $11.70, thats not accounting exactly HOW many miles were driven, so rarely are we ever compensated what WE use out of our pockets for gas. so when you want to try and justify our dual pay, remember we spend a lot of money in our job, avg oil change is around $50 bucks, almost a 100 miles a night. blown tires, ect. we do NOT by any means get paid equally to you as a manager or even a "instore employee".

i PERSONALLY cannot correctly compare MY pay checks to OTHER drivers at papa johns. because i work more then part time hours. but trust me, my less than $200 paycheck every week for 35 hours isnt fair for a "instore employee" who can work HALF my hours and receive a paycheck equal to mine. when THEY do NOT have any other job dutie other then slapping dough and topping pizzas with us delivery drivers assistance.

 

now you may wonder why i still work there? i suffer from anxiety, my car is a comfort zone, approaching customers has helped me break my social anxiety barrier a little. and quick cash. but by no means do we get paid properly for our load.

but you, if you honestly have a store where a "instore employee" is doing more. i would honestly love to know more. because our store, we have a huge problem with management and "instore employees" doing little to nothing and whinning about our tips, look up the definition of a tip, reward. its a CUSTOMERS money, not the companies money, we do NOT receive any good praisal from papa johns to make us in our hearts feel good about our pay, til then. i tell you this, if youre not gonna stand up for your drivers, a simple good job every day makes us feel completely lifted about how much we do for so little. instead we are constantly dragged down. 

 

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#3 UPDATE Employee

dual wage

AUTHOR: leah - ()

I am a manager at papa johns and used to be a driver. I was back then and still am a firm believer of dual wage. If drivers make the same on their paychecks as instores plus get tips they would make way more then managers per hour and the instores work 10 times harder then any driver taking orders slapping dough and making pizzas. All drivers do is deliver the food and get tips from it. All i see is drivers complaining all the time about not making enough money and instores bust their butts getting pizzas out for the drivers making minimum wage with little to no complaint. They are the heros of the company. And thats the real ripoff...

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#4 UPDATE Employee

Management gets less pay than drivers do!

AUTHOR: Angry at papa for stealing my tips - (United States of America)

Management makes less due to tips but there are days where tips won't even cover the use of gas in a vehicle! I'm not even driving a hummer and I know this I did not file the report above but I totally agree especially when there are other companies out there paying a surviving wage and not trying to screw over their employees or their customers! The fact that he/she put up with it for 9 years I give them kudos for that I myself have only been there about 2-3 years!
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#5 UPDATE Employee

Get a life

AUTHOR: Rat Kabob - (USA)

 Don't you have anything better to do than beat up peoples self esteem over the internet? you're not telling anyone anything that they don't already know. your just blowing steam. don't you have a girlfriend to give you o**?

So the guy made a mistake. and now he is oppressed by minimum wage. Read "Nickel
and Dimed" It's an experiment that writer "Barbara Ehrenreich" did. she sacrificed her life at home and allowed herself $1000 or so to start off in different states. but i suppose you already read this book in college being that your such a winner.  so if you already read that book, it shows what a heartless bastard you are. So i guess your not getting oral from your partner if you have one.

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#6 General Comment

I am in Sympathy with Your Report

AUTHOR: Kathleen mckesson - (U.S.A.)

Dear Delivery Driver,

I am in sympathy with your report. The insults thrown at you make me heart sick.

I am a college graduate, but my education has done me little good. I ended up selling newspapers on the streets of Las Cruces, New Mexico, just to survive.

Remember the people who have throw insults at you will not be rescued by the Lord from the jaws of death; His mercy goes only to those who showed compassion, forgiveness, and kindness to others.

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#7 Author of original report

in response to 9 + years

AUTHOR: wil717 - (United States of America)

i don't want to go into all the details of my life except to say that i involves debt, divorce, child support, and a current spouse with health problems (life is what it is, and i'm not complaining but you asked).  but i do have ambition, and i am a college graduate, and i work a full time job as well (and i'll be eligible for full retirement in 6 years from my full time job).  and as a whole drivers often do better than members of the management team if you compare hour for hour as members of our management team are salaried employees who often work in excess of 50 hours per week. 

so ease up on the insults.
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#8 Consumer Comment

I went through the same thing in several difrent jobs over the last 30 years

AUTHOR: ralee@telusplanet.net - (Canada)

1978 I deliver Pizza while in High school 2.00 per del plus tips, all costs paid by me by 1981 same rate but the boss expects me to pony up 20% off my tips for the kitchen like the wait staff. Ok so I start driving Bus in 1981, By 1986 I am pulling 60,000 ish grand, by 2004 24,000 (plus tips10,000 to 20,000) higher seniority and more responsiblity, all by little for the drivers benifit reorgs like this. My favorite being "but you get it back because you can write it off on your taxes."  Or how about "buy the fuel in the USA on your Visa card and keep the points, well pay you in Canadian $" except we will shave it slightly and only pay what the bank will (4% fee). There are better Pizza places to work for, I recomend you find one.
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#9 General Comment

9 years as a Pizza Driver?

AUTHOR: IamGood - (USA)

Damn:

What has happened to you that you have been forced to take a low paying job like this for 9+ years. 

Did you drop out of school, or did you decide college was not for you?

I know you are not one of the multitudes who got laid off their jobs since 2008, because at your own admission you have worked for Papa John's for 9+ years.

Damn, why are you not a manager there by now?  is it because you do the minimum amount of work each day?    Remember the amount, and quality of work is in direct correlation with the rate of pay you receive receive.

When you have few marketable skills, there are legion of people out there, that are waiting for you to get fed up and quit, so they can take your job.

Also remember that 8% of Texans, are out of work, and their unemployment is running out, and when iit does, they would jump at a chance to get your job, so they don't have to live under a bridge.

I dont think that Papa John's is not exploiting you, I think they are trying to run you out.  This is a short term job ment for the High School, and College Student who would like to get a little cash to save for college. 

Your manager, and GM,  and Local Director of Operations cannot understand why someone has been there for 9 years, and is still a Delivery Driver. 

I know I cannot understand why you are still a delivery driver after 9 years?  God Man where is your ambition, where is your drive?  I think I would have been ashamed to file this report?

BTW why dont you tell the reader's how old you are?  Just curious.

 

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