- Report: #572735
Report - Rebuttal - Arbitrate
Complaint Review: Papa's Palapas Travel,Inc.
Papa's Palapas Travel,Inc.PO BOX 1922 Nipomo, California United States of America
Papa's Palapas Travel,Inc. Papa's Travel This travel rental business is a scam. After sending our deposit for a rental in Sayulita, Mexico, the owners Tammy and Mark Rubio did not respond to numerous e-mails, phone calls and postal mail We Nipomo, California
*REBUTTAL Owner of company: numerous e-mails, phone calls and postal mail
We made a Sayulita lodging reservation through Papa's Palapas Travel, Inc. on 11/6/09. They were listed with rentals for Sayulita, Mexico on the wedsite. We put down $900 deposit via Pay Pal.
After sending e-mails informing the owner, Tammy Rubio that we would arrive one day later, and seeking additional information about the rental we became suspicious of this business. since we received no responses to our numerous e-mails and phone calls our family decided this was not a legitimate business. When we called, the business phone was "full and not accepting new calls". The phone number was even a different one.
It was only when we sent a cancellation e-mail and postal letter that we received an e-mail reply. The owners stated they had been out of town, and would refund our deposit and cancel our reservation.
We were informed we would receive our deposit refund less %15. The reservation was cancelled 5 weeks before we were to arrive. Now,it has been 6 weeks since we cancelled the reservation and we have not received the promised refund deposit.
And, again the owners are not responding to our e-mails, phone calls or postal letters. We wish we would have read Ripoff Reports before trying to do business with this owner.
This report was posted on Ripoff Report on 02/21/2010 12:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Papas-Palapas-TravelInc/Nipomo-California-93444/Papas-Palapas-TravelInc-Papas-Travel-This-travel-rental-business-is-a-scam-After-sen-572735. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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