• Report: #961533

Complaint Review: Paradise Dream Tours

  • Submitted: Mon, October 29, 2012
  • Updated: Mon, October 29, 2012

  • Reported By: Barbara — Georgetwn Texas U.S.A.
Paradise Dream Tours
901 S. State Rd. 7 Suite 317 Hollywood, Florida United States of America

Paradise Dream Tours Individual: This company took $898 from me, charged to my Visa credit card, and has never delivered anything. They keep telling me the cruise is full. Hollywood, Florida

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Paradise Dream Tours called me and offered what sounded like a good cruise package. My husband and I wanted to take two of our grandsons with us on a cruise. They charged my Visa card with $898 in March, 2011. When I called to book the cruise, they told me it was filled up. We could take it in 2012, so I opted to do that. One of the boys had problems telling us when he could go, but I was able to call within the 60 days in advance, as I was instructed.

However, when I called in May this year to book a cruise in July, I was told it was filled up through September, which would not work as our grandsons are college students. I think they are way overselling the cruises and do not have enough cabins to book all they sell. The only answers I have gotten came from Angela Khalil, a name I see on another one of your reports. She told me the package was sold on a non-refundable basis, but I was not told that.

I have never gotten any kind of paperwork, confirmation or anything from this company, other than email replies to my complaints from Ms. Khalil. I can't really say she is rude, but she just keeps telling me there's nothing she can do for me.

I have repeatedly asked to be given a manager's name, to be given something in writing spelling out exactly what I am supposed to receive, but I have received nothing.

I finally wrote to Visa and complained about them, but I haven't heard back from Visa, either. I cannot afford to lose $898 and get nothing. I have taken nothing from them, but they have stolen $898 from me and delivered nothing in return. My next step will be to report them to the Consumer Fraud Divison on the Texas Attorney General's Office. I am totally fed up and terribly upset, as my husband is very angry over this whole mess. Is there anything I can do to resolve this?

This report was posted on Ripoff Report on 10/29/2012 10:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Paradise-Dream-Tours/Hollywood-Florida-33023/Paradise-Dream-Tours-Individual-This-company-took-898-from-me-charged-to-my-Visa-credit-961533. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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