Paragon Acura lied and cheated throughout the process of purchasing my vehicle. Despite this letter, Paragon Acura has made no attempt to reimburse me or even appologize. Pls. avoid using them!
Acura Client Services
1919 Torrance Road
Torrance, CA 90501-2746
January 9, 2006
To Whom It May Concern:
I am writing to notify you of a very unsatisfactory and unacceptable experience I had purchasing a car from Paragon Acura in Woodside, New York. The salesman was Martin Dziki.
I first spoke with Mr. Dziki on December 21, 2005 regarding a 2006 Acura TSX. I had informed him of a quote that I had received for $27,000 for a TSX with a rear spoiler and no destination fee. I asked him if he could match this or give me a better price. After checking with his manager, Mr. Dziki said that he definately could and would beat this price and that I should come in ASAP to speak with him.
When I went there on 12/23, Mr. Dziki said that he had a vehicle of that exact description, Acura TSX 2006 silver alabaster with quartz interior IN STOCK. Given this information, and knowing that I needed a car right away as I had no means of transportation to and from work, I signed the paperwork and put down a deposit of $500.
Mr. Dziki said he needed to get the car ready for me and that I could pick it up the next day on 12/23/06. He said he would call me with the VIN number first thing the next morning so that I could notify my insurance company. He also said that the car must be paid in full and picked up by 12/31/05. I told him I would pick up the car on 12/30/05, allowing plenty of time (or so I thought) to get the car prepped.
I received no call the next day, but I finally tracked down Mr. Dziki who said that he did not yet have a VIN number but should have one the next day. Thus, the run-around had begun. The next day came and Mr. Dziki said the car was coming from Japan and was not there yet, but should arrive any day. Long story short, I was given the wrong information re: the cars' whereabouts and that info had led me to sign an agreement, provide a $500 deposit and end my search for a vehicle. I had to pay money to co-workers to give me rides to work for nearly 2 weeks.
When I asked Mr. Dziki for a loaner car, he repeatedly told me that loaner cars were only for service customers. He was unwilling to help me. Had I known the vehicle was not really there (or even on order), I would not have signed an agreement or put any money down.
Mr. Dziki said over the phone that he had 40 people waiting for 22 cars (later that day he told me 60 people). He said then that he would refund me the deposit, an unacceptable option as no other dealerships had that vehicle at that time. I had already secured money via wire transfer ($40 in fees) and stock sale with certified check ($10 fee) in preparation for 12/23 sale. Mr. Dziki was unable to get me a VIN number and other dealers in the area informed me that not only did he never have the car in stock, but he also did not have a car of that description on order.
After multiple calls each day, and after informing Mr. Dziki and his manager of my conversations with other area dealers, I was finally able to get a VIN number from Mr. Dziki. Unfortunately, after submitting it to my insurance company and having all of the info solidified on paper and cards, I was notified that he had given me the wrong VIN number. I had to go through it all again.
Finally though, he said the car was coming in, but that I had to pick it up that day. I missed the majority of work that day as I scrambled for rides from co-workers both home to get my old plates and the certified check, and then to queens to pick up the vehicle. The vehicle was not the one I agreed to it had ebony interior, and no spoiler as of yet, but at this point I needed a car right away and took what I could get. Mr. Dziki said they could put the spoiler on the next day.
When I drove away that evening, I thought the ordeal was finally over. As I crossed the Triboro Bridge in heavy traffic, I received a call from Mr. Dziki. He had forgotten to put my registration in the vehicle! He insisted that I turn around and drive back to pick it up or make another trip the next day. I turned around, paid 2x the tolls, got stuck in rush hour traffic home and missed the days' work. Mr. Dziki never offered to reimburse me in any way.
I had discussed the spoiler with Mr. Dziki and made an appointment for 10:00 am on Saturday, 1/7/06. Given the trouble I had encountered with Mr. Dziki, I called Service to confirm the appointment. They confirmed the appointment and said the job would take 2 hours. I arrived Sat. at 10am and was told the job would take btw. 2-3 hours. I sat for an hour and then walked down the street to eat breakfast at a diner while I waited. After 2 hours and 15 minutes I received a call saying they had no spoiler. I returned to the office and left the dealership with no spoiler, time and money wasted. Mr. Dziki never checked to be sure the spoiler was in stock or had arrived, let alone done so and called me so that I did not take my Saturday to come in only to find, after 21/4 hours waiting, that the part was not even there.
Now, I am going back again this Saturday, 1/14/06 to get the spoiler. I expect to receive the following compensation at minimum from Paragon Acura:
Tolls 2 of the 3 trips to queens, 1 x twice = $28.75
Gas Mileage 40 miles each way, 2 of the 3 trips plus trip back for registration: 180 miles at the federal rate of 48.5 cents per mile = $87.30
Wiring transfer fee (unnecessary as the car was not ready when promised): $40
In addition, I require a receipt for the credit that needed to be given to me for the improper addition by the salesman (he charged me for new plates when I told him I was transferring plates)
I expect to be reimbursed for these items at a minimum. I incurred numerous additional charges by not having a car and missing work, not to mention the severe frustration from being lured in to a lie and dealing with repeated incompetence. No one should have to experience this when purchasing a car. I am filing this complaint in hopes that no one ever will again have this experience at Paragon Acura.
Cc: Paragon Acura
Ossining, New York
U.S.A. Click here to read other Rip Off Reports on Paragon Acura