• Report: #717856

Complaint Review: Paramount Property Management

  • Submitted: Fri, April 15, 2011
  • Updated: Mon, April 25, 2011

  • Reported By: tbg4un — Boise Idaho United States of America
Paramount Property Management
1116 Vista Ave #339 Boise, Idaho United States of America

Paramount Property Management Krista Claffey, Casandra Swanson Honesty, Integrity, Kindness, and Loyalty is not what their four cornerstones really are. Boise, Idaho

*REBUTTAL Owner of company: Issue Resolved

*REBUTTAL Owner of company: Paramount Property Management's Response

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Paramount Property Management was my agent for my rental property in Boise. I terminated my contract with them after I found out that they allowed my current tenants to move into my property without a signed lease agreement.

I had sent a termination letter in October, 2010 and within the termination letter I requested all files related to my property.  I expected to receive tenant applications, forwarding address of my prior tenant, and all invoices.  I also expected to receive all monies owed to me at that time.

Upon receiving my closing packet from Paramount Property Management, tenant applications were missing, forwarding information was missing, invoices were missing, and all monies owed to me were missing. 

I pursued this through the BBB of the Snake River Region explaining the missing documents and monies.  The response I had received was the application documents and forwarding address was highly confidential and they could not release that to me due to privacy laws even though I am the owner and they were acting as my agent.  I asked 3 times for the documents as the prior tenant owed me money from damages done to my property.

I finally proceeded with small claims and after filing in small claims, I received an email from Cassandra Swanson giving me the forwarding address and the application of the prior tenant.  This is all after they tell me they cannot give me that information.  Furthermore, Cassandra tells me in my email that they have told the collection agency to stop attempting to collect on money owed to me by the prior tenant.  I never authorized this to go to collections in the first place. So were they trying to collect my money for themselves? (Integrity?) I don't have the answer to that question and will leave it up to you reading this to determine your own thoughts.

I do the phone in trial and was constantly interrupted during mediation by Cassandra and Krista (Kindness?)We end the mediation with the agreement that I be provided with the collections agency that was attempting to collect the money owed to me.  I call the collection agency and they have not records of it ever being in collections from by their company. So did Paramount tell me the truth in the email sent to me that they notified the collection agency to stop collections, or were they lying in the email about it ever being in collections? Another option could be that during mediation they lied about what collection agency they really used and gave me false information.  (Honesty).

As it sits with me Paramount Property Management hits on one of their "four cornerstones" and that is Loyalty to only themselves. 

I would suggest that renters and owners stay away from this company to protect themselves.

This report was posted on Ripoff Report on 04/15/2011 07:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Paramount-Property-Management/Boise-Idaho-83705/Paramount-Property-Management-Krista-Claffey-Casandra-Swanson-Honesty-Integrity-Kindnes-717856. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

Issue Resolved

AUTHOR: Paramount Property Management Inc - ()

Issue Resolved:  Court case:  CV-SC-2011-03611

Case was dismissed with Prejudice by Idaho Court

A dismissal with prejudice is a judgment rendered in a lawsuit on its merits that prevents the plaintiff from bringing the same lawsuit against the same defendant in the future.
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#2 REBUTTAL Owner of company

Paramount Property Management's Response

AUTHOR: Paramount Property Management Inc - (United States of America)

Trevor Robertson became a customer of Paramount Property Management in 2008 for his personal home that he wanted to convert into a rental.  Although, we are sorry to see that Mr. Robertson's doubts our honesty we are please to let our tenants and owners know more specifics.

During the hearing we did have to interrupt Mr Robertson, and Mrs Robertson, they had began a telephone hearing and after 2 and 1/2 hours were not able to reconcile areas of their confusion.  Specifically the mediators interrupted, or instructed Krista Claffey as well as myself, Cassandra Swanson, to stop Mr Robertsons from listing items to ask specific details, confirm what was needed for his claims, or to simply respond.  It is understandable that Mr Robertson may have felt the interruptions were unkind since the mediators and Paramount representatives were in person at the hearing, and mediation, while Mr and Mrs.  Robertson were only present by phone so they experienced a lack of visual communications from both the judge as well as the 4 mediators that were working on this case (CV-SC-2011-02611).

Mr Robertson opted to install new carpeting and paint, and several repairs totaling over $8,000 at the property.  Paramount had informed Mr Robertson that many of the items he was repairing were not caused by the tenant and not billable to the tenant.  The lengthy repairs spanned several months.  Paramount collected no management fees during the pro-longed vacancy and oversaw the work he had conducted at his request at the property.  They were sent carpet samples, construction picture updates, and completed photos of the property.  Two month's after completion Mr Robertson did an inspection of his property and determined after conversations with his new tenants that he no longer liked the completed product of the construction, and felt Paramount had been negligent of his property.  All items of concern were given to Paramount in the form of an invoice totally over $5,000.  Close to the remaining balance of his remodeling expenses that he could not legally bill to his past tenant.  Paramount refuses to charge tenants for upgrades or remodels and strictly follows Idaho laws for what tenants can be charged for. 

Although Paramount acts acted as Mr. Robertson's agent for his property.  Our services do not extend to applications which contain social security numbers, that were released to Paramount.  We have gone through inspections from the credit agencies to be allowed the service of background and credit checks, we cannot release social security information to anyone, including a property owner without written consent from the tenant.

We were very disappointed to see this report, the mediation in small claims court was on April 7, 2011.  The Robertson's received all documentation they requested.  We were authorized to collect rent and amount owed by past tenants on his behalf, and did do so.  Once discovering Mr. Robertson intended to collect on his past tenant, we pulled the file from collections and they destroyed the file.  Paramount also responded to all of Mr Robertson's BBB filings and it was determined that Paramount provided all documentation and information sufficient to response. 

Paramount still stands by the fact that every contractual term of our agreement with Mr Robertson was met.  After managing the property for several years Mr Robertson opted to end management after several month's of hard work free of charge to his family, while still reaping the benefits of the current tenant's with 2 year lease and buy out option secured by our company's efforts, signed lease included.  Mr Robertson settled his concerns in mediation and Paramount met all the terms, it is our professional belief that the Robertson's may only be satisfied once the cost of their upgrades and remodeling are covered.  The vendor contracted by Mr Robertson to complete these jobs were also not paid in full for their services, far after their contractual review date. 

Paramount has met the terms of our contract with Mr Robertson, we have responded to all of his concerns and even completed mediation with an outcome that he signed off on.  We do wish them the best in the future and wish them the best of luck in the management of their rental home in the future.
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