I purchased a ticket to my third PRS Field Trip, which was to be held in Orlando, Florida from September 27-31st 2012. I paid $409.95 which included a handling fee of $9.95 for the ticket seller called Eventbrite. The ticket was purchased in June 2012. I had attended two other events with no serious complaints other than certain promised special events were cancelled and the previous event planner, who had done an amazing job at the previous event sent a tweet out stating that she would not be attending. That was curious, especially when one of the team, Mr.Joshua Light followed her tweet with one of his own. No reasons were given and the event ran extremely late and many events were changed last minute.
I was getting concerned when the usual pre event information and schedule were not forthcoming. I booked my room at the Hard Rock Hotel, Orlando for nearly $205 per night. There was no discounted rate for our event so I used a Florida residents rate. I had up until 48 hours prior to stay to cancel with no loss of money. I am disabled and use a wheelchair and since most events were to be held on the Hard Rock campus, I thought this reservation would be the least difficult way to attend the events, and since my ticket included entrance to the Universal Studios Halloween Horror Nights, it would be easy to attend. This ticket alone would have cost me at least $60 extra. I started getting antsy and concerned when none of their forum moderators and administrator were able to get details about the stay, room discounts and updated schedule. I ended up waiting until the very last moment to cancel my reservation. I was one of the lucky few who were not left holding the entire booking or a cancellation fee of at least one night, depending on how they had booked their reservation.
On Wednesday, one day prior to the first event was to occur, an email was sent by Sergey Poberezhny stating that the event was postponed and if we wanted a refund, to follow the directions included. He stated that he would be in touch by Friday of that week.
i am still waiting for that response. As of today, I have been removed from two of their Facebook group pages and suspended from the general forums for daring to ask about my refund. I had even sent several personal emails stating that I was in dire need of my refund to cover needed prescriptions.
I contacted Eventbrite and was informed that no refunds were due after 45 days since purchase. This left me with no recourse since I had used PayPal.
To this day, I have been