Parent Company = Inphonic, Inc. Aka Wirefly, Inc. Refused to address and/or honor a Device Protection Agreement Washington, D.C Internet/ Nationwide

In search of cell phone to be purchased from Puerto Rico and delivered to my son hospitalized in NYC, I accessed such a page within the internet. One company-Wirefly-sells these devices for different companies, including T Mobile, the company plan that we selected after listening to a phone presentation. The order was placed(11/28/08), including a Device Protection Agreement. Due to extreme tardiness the order was XLD, but later(12/03/08)we replaced it. The cell phone was delivered 12/05/08. The unit was lost or stolen at the hospital. We called T Mobile directly, explained our situation, were advised of a 14 day window for XL or modification of order, but it had to be with Wirefly. During two days and five or six hours, we held chat sessions(8)with Wirefly-based in India-, and they all ended the same way: soon as they heard our presentation and claiming the Device Agreement, were told we had XLD it. FALSE. But to no avail. Each and every one of the 8 chat sessions was abruptly ended, preceded by a prompt message stating: "Due to technological problems this session will shut down." Same or similar response for all 8 chats during 2 consecutive days=12/09-12/10/08. One can understand that happening once, twice, maybe 3 times, but, when its 8 times, you begin to conclude being in the middle o a fraud or scam. We were stupid enough to send fax copies of our Social Security, Passport and driver license, a pre-requisite of Wirefly to process the order. Being this stupid, I guess we deserve whatever consequences derive therefrom.

Fernando
Sabana Branch-Vega Baja
Puerto Rico