• Report: #555157

Complaint Review: ParetoLogic

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  • Submitted: Fri, January 15, 2010
  • Updated: Tue, January 26, 2010

  • Reported By: Mo — easthampton Massachusetts United States of America
ParetoLogic
1852 San Pedro Ave Victoria, British Columbia Canada

ParetoLogic RegCure - RevenueWire Registry cleaner was identified as a trojan downloader by my reputable firewall/antimalware Victoria, British Columbia

*UPDATE Employee: Your Paretologic Purchase

*Author of original report: No Reply till Now - seems fishy

*UPDATE Employee: Your Paretologic Purchase

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Somehow I fell for the fake customer reviews and decided to try this regcure registry cleaner. Immediately I lost control of my mouse and my computer went haywire. I ran a scan and the exe file was identified as a trojan downloader. It took hours to get my computer stable again. I had paid for 2 one-time liceses and was charged for 3 annual reccurring-charge licenses. I contacted Paypal immediately and filed a dispute. Of course they never heard back from the company.

I have since filed a report against them with www.ic3.gov and with the Canadian Better Business Bureau. BEWARE! You might get your registry cleaned all right, cleaned of integral files. And you'll get your wallet cleaned at the same time. I guess it is a two-for-one deal!

The founder, Adrian Pereira, also has a company called RevenueWire,Inc. I would urge anyone ripped off by this company to also file complaints with the BBB and ic3.gov to help stop them from ripping off other people.

This report was posted on Ripoff Report on 01/15/2010 02:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/ParetoLogic/Victoria-British-Columbia-V8N-5P5/ParetoLogic-RegCure-RevenueWire-Registry-cleaner-was-identified-as-a-trojan-downloader-555157. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Your Paretologic Purchase

AUTHOR: Pareto rep - (Canada)

Hello Laura/Mo

We apologize for any inconvenience we may have caused you . Our customer support team responds to all requests for assistance within one business day of receiving them, however in this case and for whatever reason, we have no record of receiving any request associated with the order number you provided. We have now processed your request for a refund. If you need any further assistance please contact helpdesk@paretologic.com

Kindest Regards

Laura

Paretologic Liaison

 

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#2 Author of original report

No Reply till Now - seems fishy

AUTHOR: Mo - (United States of America)

Gosh Laura,

I guess I must have jumped the gun or not waited enough weeks. After you failed to reply to my dispute via PayPal (PayPal contacted you about this dispute a week ago, and to date you have not replied) and failed the reply to the 8 emails I sent to your helpdesk email address, I went ahead and filed a report with the BBB of Canada. That, and this posting, seems to be the only way to get an answer from you folks at Paretologic.  And because of all the hundred something reports here about the phone number and address being fake and because neither PayPal nor I managed to get a reply at the same addresses people claim are fake, I dug up your "other" address at the BBB site.

I bought two licenses and was charged for 3 recurring ones. I took a chance because of your 55-day money-back guarantee. Shall I show you a screen shot of your guarantee?

It is not yet 55 days. I would like order number PTLC-U110110-65UZY refunded immediately at the amount of 59.95.  That is my final answer. :-)

Thank you ever so much Laura.
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#3 UPDATE Employee

Your Paretologic Purchase

AUTHOR: Pareto rep - (Canada)

Hello Mo

We sincerely regret to hear of the difficulties that you have experienced with your Paretologic purchase and we would welcome the opportunity to work with you to resolve this matter to your satisfaction.

For further assistance, please send an email describing your issue in as much detail as you are comfortable, as well as including your order number, name of the Paretologic product purchased and your license key if at all possible to helpdesk@paretologic.com   Our highly skilled technical team will be delighted to assist you.

We would also like to clarify our physical address for you.  It can be found by visiting

http://www.paretologic.com/company/contact_info.aspx and for your convenience, I have also listed it here

Paretologic Inc.
1827 Fort Street,
Victoria, BC
V8R1J6
Canada
Email: helpdesk@paretologic.com

You can view further information about Paretologic here:

http://www.paretologic.com/company/

Please also be reassured by the fact that Paretologic is a member in good standing with the Better Business Bureau, a Microsoft Certified Partner, and has won numerous industry awards for it's products and services.  Customer satisfaction is of the utmost importance to us.

We look forward to hearing from you Mo, and appreciate the opportunity to be of service to you.

Kindest Regards
Laura

Paretologic Liaison

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