I have been living at Park Lane for just about a year now. It has not always been a pleasant experience. The first day i arrived at park lane to live we checked out the facilities to find the toilets flushing up waste from our neighbors toilets jamming them with unwanted waste. This happened on a Sunday and I called the management office to tell maintenance to come and take care of the issue. They informed me maintenance did not work on the weekend and would be away for the memorial day holiday as well. Somehow I found the the number of the maintenance gentleman and he was nice enough to come in off hours off pay roll to fix my toilet problem. If it was up to the management office and the maintenance center I would have had other peoples shit in my toilet for 2 days.
Things seemed to be getting better at the apartment through the summer until the winter started to roll around. As soon as the temperatures dropped outside, the time for hot water to come through the faucets or the shower would increase. Sometimes I would wait 25 minutes to get a luke warm shower or never got one at all. Not to forget the clothes never were properly washed as it would most likely be cold water only.
Then we started to get problem like the smell of cigarette smoke coming through the ventilation system. I notified the management office and they sent up maintenance to take care of what they thought was causing the smokey smells as in their opinion it is impossible to be the ventilation system seeping cigarette smoke from my neighbors to my apartment. Maintenance came, claimed to have fixed the issue and it still reeks of smoke in my bedroom on Friday and Saturday nights to this day. So if your sensitive to smoke, Park Lane is not the place for you.
As the year continued I frequently had to call a plumber to fix the issues with "back wash" coming up our toilet from the neighbors with unpleasant surprises. According to an engineer and architect I consulted, this happens when weak and cheap septic systems are installed. Way to save money Park Lane, now i have to deal with other people condoms, tampons and sh*t.
Lastly, I expressed my wish to exit my lease early back in December and January with several problem, but then just let it go because I couldn't be bothered to move.
However, in march I received a note asking if i would like to stay at park lane and if i do they can offer me my place at x rate for another year. I was NEVER staying at this place for another year, I needed to hand in my 60 day notice by May 1st to let the office know i was vacating the apartment. I received another friendly reminder end of April to do this. I write a letter to the management office to notify them I will not be extending my lease and will be moving out June 24th and will vacate the apartment by the end of June as it says in my lease. Handed in the letter with my rent check at the concierge as per usual. Case closed done with Park Lane. Of course not. I received another letter on the 24th of May after returning from a family event stating I will not have to pay 1 month extra and can vacate until July 24th because I did not notify the office that I was planning on leaving. I thought this must be a mistake. I had asked them to terminate my lease early already back in January as well as submitted a letter May 1st. I went down to the office and sure enough "They did not receive my letter and there for have to charge me extra month". I showed them a copy of the letter I had submitted, which I had a copy of. They called my a liar and said they find it hard to believe they received my rent checks and not my letter. They were not understanding nor did they make any attempt to fix or resolve this problem with me, yet were very rude, called my a liar and are charging me an extra month.
I have brought more business to Park Lane, why i dont know, but I did, always paid rent on time, had several problems and am now being called a liar and am being forced to stay 30 days longer, being forced to pay 30 days more because their concierge service is incapable of submitting a letter. If Park Lane really cared about their tenants and really didnt want to force me in to staying longer, pick up the damn phone and ask. "Hi its the management office, your lease is up in 60 days and we just wanted to remind you that you need to terminate by today". "Oh no, I will be leaving June 24th, Thanks" Easy as that. They have bad numbers in the building and need to make money somehow, and this is how they do it.
Stay far away from Park Lane if you want to have a good experience.
Oh and also, there is no cell phone reception in the entire north side of the building.
So if you move to PL and have AT&T, make sure you have a landline.