• Report: #1003814

Complaint Review: Park Place Mercedes

  • Submitted: Sat, January 26, 2013
  • Updated: Sat, January 26, 2013

  • Reported By: Teresa — Southlake Texas United States of America
Park Place Mercedes
Hwy 114 Grapevine, Tx Grapevine, Texas United States of America

Park Place Mercedes Mercedes does not stand behind their product Grapevine, Texas

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2006 Mercedes R350 with 63,000 miles. All recommended service was performed at the suggested mileage, including regular oil changes every 4,000 miles (synthetic oil). Engine started making ticking sound when
running.  Put in for service at Park Place Mercedes.  They replaced a pulley at a cost of $700, and did not solve ticking sound.  Mechanic informed me that ticking sound was normal. Of course I did not agree, but was unable to convince them otherwise. 2 months later, complete engine failure, without warning.  The cost of repair is $15,000 (same as value of car).  Requested assistance from Park Place Mercedes and Mercedes USA since car was out of warranty.  Park Place Mercedes denied any assistance in fear they could be held responsible for missed diagnosis 2 months earlier.  Mercedes USA offered $2,000 toward repair and since has rescinded the offer and indicated they would provide $2,000 toward the purchase of a new Mercedes. 

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This report was posted on Ripoff Report on 01/26/2013 10:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/Park-Place-Mercedes/Grapevine-Texas-/Park-Place-Mercedes-Mercedes-does-not-stand-behind-their-product-Grapevine-Texas-1003814. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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