Rip-off Report Investigation:
Park West gets a POSITIVE RATING from Rip-off Report and is fulfilling its commitment to provide excellent customer service. Park West joins the Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program and pledges to resolve any and all legitimate complaints.
Customers can feel confident and secure with Park West. Park West pledges its commitment to 100% customer satisfaction and friendly, personal service. Our investigation found that Park West has had a reputation of excellence in the art industry since its founding in 1969. Over 1 million clients - the majority of whom have been repeat customers. The number of complaints Park West received on Rip-off Report in comparison to the number of satisfied clients is incredibly low Less than one complaint per year posted on our website for every 50,000 clients. Park West at Sea received the Porthole Magazine Reader's Choice Award for the Best Art Auction Program". Park West auctions are a highly anticipated event for many cruise vacationers. All Park West art is certified authentic; an independent audit revealed that Park West has never had to issue a refund based on authenticity!
The Park West call center operates seven days a week with courteous personal attention always putting the customer first. Park West believes one complaint is too many that is why they approached Rip-off Report and requested to join Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Our investigation revealed that Park West truly cares about its clients, and makes every effort to provide an excellent level of service to each and every one of them. Read more about Park West and their commitment to total customer satisfaction and why consumers should feel safe and confident when doing business with a member of Rip-off Report's Corporate Advocacy Program.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
Park West Galleries - Royal Caribbean Cruise - HSBC Credit Card Thru Park West Snoopy "Signed by artist" not signed by Schultz! Kinkade authentications that Kinkade Gallery won't accept! Southfield Michigan
I bought a rembrandt, two kinkades, and a schultz animation.
I've already contacted a lawyer about my problems with Park West. I bought on "parkwest credit card" credit (HSBC Retail Services, who haven't been able to help me so far) and the payments start to be due for me in 2006. My lawyer has told me not to pay them anything! - but to let HSBC battle with Park West.
This is my plan for now, but please contact me if you are interested in any group litigation. I want my money back. Parkwest can keep their "valuable art".
I'm also interested in walking/boycotting/carrying some nice big signs warning the public to stay away, at their next Westlake Village Auction out here in Calif. My lawyer said that might be a good idea! But it would be so much more fun if there were a group of us who did this together.