• Report: #308275

Complaint Review: Parts Geek ,But They Have Over A Dozen Different Names As Well

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  • Submitted: Tue, February 12, 2008
  • Updated: Sat, May 28, 2011

  • Reported By:norton Vermont
Parts Geek ,But They Have Over A Dozen Different Names As Well
2435 Highway 34 Buidling 144 Manasquan, New Jersey U.S.A.

Parts Geek ,But They Have Over A Dozen Different Names As Well, There Free Shipping is a Lie. Email threats From Them Followed Manasquan New Jersey

*Consumer Comment: Get a wrong part from them and pay shipping both ways plus 20%

*Consumer Comment: Hey Owner- You do not treat your customers with respect

*Author of original report: Parts Geek has several different online websites

*Consumer Comment: Parts Geek

*Consumer Comment: Parts Geek

*Author of original report: Christine's statement is not even close to the truth.

*REBUTTAL Owner of company: Response to Barry from Norton Vermont is 100% Wrong!!!

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I called 1 800 541 9352 and spoke to a guy there about a remanufactured brake part for my car. The part came to $94.77. I then asked him about the free shipping on orders over 49.99 that were free to a residence. I explained to him that my shipping address was a business and do I still qualify for the free shipping. He said yes, so I placed the order. He emailed me back with the total with shipping. He charged me an additional 11.41 shipping. I emailed them back and a guy named Chris refused to take it off. He explained that the order was really only 44.77 because 50.00 was going to be refunded to me latter when I sent them back the old part. That meant if I spent another 5.22 with them I would have saved the shipping. It would have been a good idea for the sales person to say you're not going to get the free shipping we talked about unless you spend 5.22 more.

Within 3 minutes of placing the order and seeing I was being over charged I told them to cancel the order.
they refused but not only that they said I would pay a 20 percent restocking fee and another 20 percent handeling fee. He told me I would be charged this if I contacted Discover (my credi card company).
I am cutting and pasting his email to me below.

Regardless, if that is how you solve your mistakes by calling your credit card company, feel free to do so. Seeing how we do millions of dollars per year with Discover, and we are a premier merchant they will issue you a temporary credit and then they will recharge you back as the terms & conditions are very clear. I suggest you read them very clearly again when the Discover rep asks you if you did, because the chargeback will end up costing you an additional 20% handling fee if we have to recall these two orders.. We will also authorize Discover to charge freight back for the free order that Lenny gave you, but you seem to forget how he did that for you, as well as now pay a 20% restocking fee for both order, and we will intercept both orders so the parts will not get to you.

So tell us if you plan to proceed with your chargeback in the next 12 hours,otherwise we will intercept both orders and proceed with Discover on our own behalf.

Customer Service Department

B
norton, Vermont
U.S.A.

This report was posted on Ripoff Report on 02/12/2008 11:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Parts-Geek-But-They-Have-Over-A-Dozen-Different-Names-As-Well/Manasquan-New-Jersey-08736/Parts-Geek-But-They-Have-Over-A-Dozen-Different-Names-As-Well-There-Free-Shipping-is-a-L-308275. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 5Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Get a wrong part from them and pay shipping both ways plus 20%

AUTHOR: Slider - ()

Partsgeek.com does not do what they say. They sent me a wrong part and would not pay for picking their wrong part plus they charged me for restocking. Why because their own online catalog brings a wrong part for my car. So customers pay to correct their catalog.

Stay away from them and do not buy anything from them. I will not. I filed a complaint at BBB of New Jersey. It is still pending.  You should too. Also dispute the charge on the CC. It still costs them even if you do not win. 
Paul
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#2 Consumer Comment

Hey Owner- You do not treat your customers with respect

AUTHOR: Jim Martin - (USA)

I recently tried to order a drivers side mirror for my mazda6.  Your site www.partsgeek.com said the part was in stock and allowed me to order.

Later the same day you sent an email stating that the order was processing and that I would receive another email as soon as the mirror was sent.

The following day I recieved an email stating that I was being issued a refund for the the order with no explaination as to why the item was not being shipped.

I had to contact your "customer service" department.  There response was that the item was no longer in stock.  I just checked no 5 minutes ago and the item is still listed as "in stock".

How can you say that you treat your customers with respect when YOU cancel an order and issue a refund without explaining yourself.  Then when the customer contacts you to get an explaination your response is easily disproven by checking your site.

If the item is truly out of stock then you should keep your website updated your customers know this instead of wasting 2 days trying figure out what is going on.

I quess you actually did me a favor by not sending me the part as I found the exact same one for $20 less at another online merchant.

I had other items I was going to buy from you site, i.e. I need to replace my brakes withing the next couple of months, but I think I'll just take any and all future business you may have gotten elsewhere as you obviously do not know how to treat your customers with respect.

It is very unprofessional and unethical to waste your customers' time like this.

The rain here in Indiana is getting into the door panel and may end up messing up the window motor.

Thanks for nothing Parts Geek scammers

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#3 Author of original report

Parts Geek has several different online websites

AUTHOR: B - (U.S.A.)

A few months ago I purchased a part on line. After the purchase I checked the phone number out and found it belonged to Parts Geek. I went on the site and canceled the order and called the next day. They said OK and 2 days latter I received an email stating it was being shipped. I called and told them I canceled the order. They said they didn't show anything like that. They told me not to accept it and it'll go back to them and they would credit me back. I never got the credit back. They had the part and I had nothing but more agg. I contacted my credit card company and told them what happened to me last time and what happened now. They advised me that that company is now on a watch list.

It's hard to stop a company like this because they opperate under several different names. I still have the original emails sent to me by them with all of their threats.
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#4 Consumer Comment

Parts Geek

AUTHOR: yazman - (United States of America)

I believe the complainer because of my vey poor customer service experience with parts Geek.  They delivered the part to the wrong address, it was returned to sender, then they want me to fill out some return report.  Return what?  I never got anything.  After a dozen emails with morons in their customer service department I gave up and contested the charge.  That was easy, since I had the postal tracking from USPS clearly showing what the parts geek idiots couldn't seem to grok...I never got anything and the part went back to them.  Its worse now since they do not list a phone number its all web based.  Not worth it, pay reguar retail in your home town, you can hold someone locally accountable and you don't save anything by ordering a part that you pay for then never arrives. 
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#5 Consumer Comment

Parts Geek

AUTHOR: yazman - (United States of America)

I believe the complainer because of my vey poor customer service experience with parts Geek.  They delivered the part to the wrong address, it was returned to sender, then they want me to fill out some return report.  Return what?  I never got anything.  After a dozen emails with morons in their customer service department I gave up and contested the charge.  That was easy, since I had the postal tracking from USPS clearly showing what the parts geek idiots couldn't seem to grok...I never got anything and the part went back to them.  Its worse now since they do not list a phone number its all web based.  Not worth it, pay reguar retail in your home town, you can hold someone locally accountable and you don't save anything by ordering a part that you pay for then never arrives. 
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#6 Author of original report

Christine's statement is not even close to the truth.

AUTHOR: B - (U.S.A.)

I called in and spoke to Lenny. I stated, I see you have free shipping if the order is over $50.00 but it states that it has to ship to a private address. I told him my address was commercial. He asked me what I wanted to order. I told him a caliper. He said no problem he could do the free shipping. I then asked him several questions about the remanufacture and how the rebate worked. He explained it all to me but he never explained to me that I would not get free shipping. I then called him back in less than 5 minutes to add a rotor to the order. He said it was too late to add to the order. I said how about canceling the first order and we'll re do it as 1 order with the 2 items on it. He said he would also give me free shipping on the rotor and not to worry. I said OK and placed the second order. I then received the order conformation and he charged me shipping on the caliper. I told him I felt it was wrong and I wanted to cancel the whole thing. I did not want to do business with a company like this. He transferred me to Christine who threatened me with a 20 percent restocking fee. Another 20 percent cancellation fee and another fee for the return shipping. I told her I was going to report her to Discover card.
She said that they do millions of dollars of business with them and they'll take her side. She also said good luck in trying to report them because the have over 80 different aliases. I did a search using there phone number and found over 70.
If you do a search by phone you'll see that not I'm not alone in having problems with them. In fact there is a guy who sent his caliper back and was never given the credit back. They ripped him off for over $60.00 with the shipping. He has conformation that they received the part back. If you want to be frustrated or if you like being abused then these are the people for you.
I filed a complaint against them and Discover is watching for other complaints to see if they should pull there business. If you had problems contact Discover and they'll tell you where to mail your complaint. I am also urging everyone to contact the Better Business Bureau an NJ and NY and tip them off about these losers.
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#7 REBUTTAL Owner of company

Response to Barry from Norton Vermont is 100% Wrong!!!

AUTHOR: Chris Isa Parts - (U.S.A.)

This customer is not telling the whole story. He placed two orders, not one. This customer wanted to apply a REFUNDABLE core charge as part of the parts cost on the first order. He also claims to have canceled his order 3 minutes later, but in fact it was after the order had shipped over 45 minutes later Placed Monday, February 11, 2008 3:41 PM. and his first email to us was Monday, February 11, 2008 4:43 PM.

Customer was explained (repeatedly) OVER THE PHONE with our sales rep Lenny, and BEFORE we charged his card that when a person purchases auto parts anywhere in the USA on the Internet - that he could not take the refundable core charge and apply it to a sales price. In other words, we offer free shipping at $49.99, and a refundable core charge is just that - refundable. So when his parts total came to under $49.99, but since the core amount pushed the overall total over $49.99 he felt he was being misled. So Lenny even helped him on his second order that day and waived the freight, but Barry conveniently left part that out as well.

So Lenny explained it to him and then he agreed that he understood so we charged his card, and shipped his parts. Then he emailed us nearly an hour later (see above) to cancel the orders that had already shipped.

Next Barry sent us a series of emails threatening all sorts of things. We asked him nicely that if he could find one website that included free freight as a parts total anywhere in the USA we would gladly refund give him 100% of his order. Of course, since he could not, he instead canceled his order and then stopped payment on his credit card and then sent us multiple harassing emails.

We have a lot of respect for our customers, and I will not copy and paste Barry's comments as he so quickly did to us. If a person does not understand a universal policy in an industry, and they are explained it - they should not continue on with the sale. Then feel they are "getting us back" by making posts on the Internet that leave out crucial facts that are pertinent in the case. For example if an auto part that costs $1 or $49 does not receive free freight (with or without a core - even if the core charge is $200).

A core is a refundable part that when he sends back he gets a credit for. So a core is the same thing as if you went to an auto parts store and bought a starter and it sells for $25 and there is a core charge of $50. While he will pay up front the $75 - when he returns the old starter back to the auto parts store he will get $50 refunded. So would anyone tell anyone else that they paid $75 for that starter, or $25? This is what he refuses to understand or even admit even after seeing nobody else in the world does what he wants us to do. He feels he should slander our companies good name because he can not grasp a common policy in the automotive industry.

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