I called 1 800 541 9352 and spoke to a guy there about a remanufactured brake part for my car. The part came to $94.77. I then asked him about the free shipping on orders over 49.99 that were free to a residence. I explained to him that my shipping address was a business and do I still qualify for the free shipping. He said yes, so I placed the order. He emailed me back with the total with shipping. He charged me an additional 11.41 shipping. I emailed them back and a guy named Chris refused to take it off. He explained that the order was really only 44.77 because 50.00 was going to be refunded to me latter when I sent them back the old part. That meant if I spent another 5.22 with them I would have saved the shipping. It would have been a good idea for the sales person to say you're not going to get the free shipping we talked about unless you spend 5.22 more.
Within 3 minutes of placing the order and seeing I was being over charged I told them to cancel the order.
they refused but not only that they said I would pay a 20 percent restocking fee and another 20 percent handeling fee. He told me I would be charged this if I contacted Discover (my credi card company).
I am cutting and pasting his email to me below.
Regardless, if that is how you solve your mistakes by calling your credit card company, feel free to do so. Seeing how we do millions of dollars per year with Discover, and we are a premier merchant they will issue you a temporary credit and then they will recharge you back as the terms & conditions are very clear. I suggest you read them very clearly again when the Discover rep asks you if you did, because the chargeback will end up costing you an additional 20% handling fee if we have to recall these two orders.. We will also authorize Discover to charge freight back for the free order that Lenny gave you, but you seem to forget how he did that for you, as well as now pay a 20% restocking fee for both order, and we will intercept both orders so the parts will not get to you.
So tell us if you plan to proceed with your chargeback in the next 12 hours,otherwise we will intercept both orders and proceed with Discover on our own behalf.
Customer Service Department