• Report: #464603

Complaint Review: Parts Geek

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  • Submitted: Wed, June 24, 2009
  • Updated: Wed, June 24, 2009

  • Reported By:Elizabethtown Pennsylvania
Parts Geek
3203 Atlantic Ave, Allenwood, New Jersey U.S.A.

Parts Geek Sent me an open box shortened wrong lenth timing chain for a saab 9-3 caused engine damage and lied twice Allenwood New Jersey

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I ordered a brand new timing chain for a 1999 saab 9-3. It was opened and i thought nothing of it. I tryed installing it and it was the wrong length. Somebody had to have cut it. I could not find the end of the chain after looping it through the engine. I then had to remove it and somehow damaged the engine. I put the stock one back in.

I then drove the car around the block and the piston in #1 cylinder exploded into pieces. I took the head off after finding no compression and the valves were damaged and piston was gone in the oil pan. I had trouble taking the chain back out after finding out it was the wrong length and must have damaged the valves and piston. I then contacted them they said ups would pick up the old one and i told them to send me a new one and they would give me free shipping. they then charged me for the shipping and ups never showed up for the return box.

I lost around 56 dollars for each of the 2 chains and around 20 for shipping the second which was suppose to be free. I called them numerous times no response on hold forever listening to their stupid tune. no response. I finally got a rma number to retun the first one but it was open box and if i do send it back i doubt i will get a refund since i got the box dirty.

Jim
Elizabethtown, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 06/24/2009 02:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Parts-Geek/Allenwood-New-Jersey-08720/Parts-Geek-Sent-me-an-open-box-shortened-wrong-lenth-timing-chain-for-a-saab-9-3-caused-en-464603. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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