• Report: #839779

Complaint Review: Parts Geek

  • Submitted: Wed, February 15, 2012
  • Updated: Wed, February 15, 2012

  • Reported By: Keith — Edwardsport Indiana United States of America
Parts Geek
50 south Maple Ave. Suite 100 Marlton, New Jersey United States of America

Parts Geek ordered 1 part - sent 2 of same part - charged for 2 - parts were wrong. will not answer phone nor send us a mandatory RMA # for us to return and get our money back. sent numerous messages . Marlton, New Jersey

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Ordered a car part 0n-line for my daughter's car. Ordered it 2/3/2012.   The cost was 264.75 .Was checking my bank account the next night and seen where parts geek had charged us  double 528.50. I tried calling them 2/6/2012 and a real person never did get on the phone.  I left a

message for a call back and never heard from them.  Tried calling  the next day, same thing.
We received the parts  on 02/07/2012( was supposed to be only the one part)  and the parts were identical and not even the RIGHT PART! They have a place on their site called a support ticket where you complain or ask for an RMA# to return a part. 

They say this mandatory and you have to have this number or they will not refund your money. I have sent them 4 support tickets about charging us for 2 parts when we only ordered one and the part nor even the right one. I will get an E-Mail each time I send them this support ticket stating an

RMA# will be sent to me in 24 to 48 hours and that a return has been set up for me.  I NEVER get the RMA #. After 30 days they say you can't return, I think they are just waiting till that 30 days is up. We are out a lot of money and cannot afford now to get my daughter's car fixed for her to get to work.  We have to take her. Please, please  help.  I am at my wits end.  Just want to send it back and be re-emburshed.   Thank you!!

This report was posted on Ripoff Report on 02/15/2012 03:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Parts-Geek/Marlton-New-Jersey-08053/Parts-Geek-ordered-1-part-sent-2-of-same-part-charged-for-2-parts-were-wrong-will-839779. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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