- Report: #839779
Report - Rebuttal - Arbitrate
Complaint Review: Parts Geek
Parts Geek50 south Maple Ave. Suite 100 Marlton, New Jersey United States of America
Parts Geek ordered 1 part - sent 2 of same part - charged for 2 - parts were wrong. will not answer phone nor send us a mandatory RMA # for us to return and get our money back. sent numerous messages . Marlton, New Jersey
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message for a call back and never heard from them. Tried calling the next day, same thing.
We received the parts on 02/07/2012( was supposed to be only the one part) and the parts were identical and not even the RIGHT PART! They have a place on their site called a support ticket where you complain or ask for an RMA# to return a part.
They say this mandatory and you have to have this number or they will not refund your money. I have sent them 4 support tickets about charging us for 2 parts when we only ordered one and the part nor even the right one. I will get an E-Mail each time I send them this support ticket stating an
RMA# will be sent to me in 24 to 48 hours and that a return has been set up for me. I NEVER get the RMA #. After 30 days they say you can't return, I think they are just waiting till that 30 days is up. We are out a lot of money and cannot afford now to get my daughter's car fixed for her to get to work. We have to take her. Please, please help. I am at my wits end. Just want to send it back and be re-emburshed. Thank you!!
This report was posted on Ripoff Report on 02/15/2012 03:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Parts-Geek/Marlton-New-Jersey-08053/Parts-Geek-ordered-1-part-sent-2-of-same-part-charged-for-2-parts-were-wrong-will-839779. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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