- Report: #1114321
Report - Rebuttal - Arbitrate
Complaint Review: PartsSelect.com
PartsSelect.com Absurd Parts Return Policy Illinois
*REBUTTAL Owner of company: What Ripoff??......You must be (((redacted)))!
*General Comment: Are you...
*Consumer Comment: I forgot, in my previous rebuttal...
*Consumer Comment: Let's say you ordered these parts and found that they looked like they'd been opened and installed...
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PartSelect claims that parts purchased for appliance repairs may be returned. The Company has a diagnostic service online that will helps you diagnose appliance issues and then purchase the parts that need replacing. However, the parts I ordered from PartSelect did not solve the problem with my dryer so I went to the trouble to return them for a refund. I actually tried to use the online diagnostics again and ordered the second most frequently recommended parts to solve the problem. Those did not solve my problem either so I returned those for a refund.
However, the Firm would not provide a refund for either order indicating that I had installed the parts and they could not provide a refund for installed parts. I believe this is part of their business model which is that they count on people ordering the wrong parts, then returning them in brand new condition. PartSelect then re-stocks the parts and re-sells them to the next customer. The customer attempting to diagnose their appliance issues (many times incorrectly it turns out) is duped out of their money. Since they are not providing refunds, they are making money without delivering parts or service- a 100% gross margin business!
This report was posted on Ripoff Report on 01/09/2014 04:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/PartsSelectcom/Select-StateProvince/PartsSelectcom-Absurd-Parts-Return-Policy-Illinois-1114321. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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