- Report: #102585
Report - Rebuttal - Arbitrate
Complaint Review: Partypools.com, Hydro Spa
Partypools.com, Hydro SpaPartypools.com Atlanta, Georgia U.S.A.
Partypools.com ripoff, Paid in full for my hot tub and never recieved it!!! Atlanta Georgia
*General Comment: New Web Owner & Sales Rep
*REBUTTAL Owner of company: This sounded fishy to me
Initially, as is usual, everything with partypools was great! Fast curtious service, great prices and free steps and chemicals!! The problem begins with this, I am located over seas, I had made all the arrangements for an international freight forwarder to take my new spa from a port in NJ and bring it to Europe. Partypools claims to deliver anywhere in the U.S. at no additional charge. What they dont tell you is that $400 is already built into the price for domestic shipping. So as far as I was concerned, bring my tub to NJ and i would handle it from there. Thats what they did.
Prior to this, my freight company requested the dimensions of the crate that the spa was required to be in and the exact weight. Partypools provided me with some figures. When the crate arrived in NJ I was informed that it was nowhere near the dimensions I gave them and the weight was twice what I quoted them. When I called partypools to ask questions I was told that this was my problem becaue I did not use there freight company ( of course they would have made more money on this as well)
4 months later after hydro spa admitted packing the spa wrong and picking it up to re-pack, I still dont have a spa, and the cant tell me when it will be available.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
This report was posted on Ripoff Report on 08/07/2004 02:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Partypoolscom-Hydro-Spa/Atlanta-Georgia/Partypoolscom-ripoff-Paid-in-full-for-my-hot-tub-and-never-recieved-it-Atlanta-Georgi-102585. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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