- Report: #376636
Report - Rebuttal - Arbitrate
Complaint Review: Paschall Truck Lines
Paschall Truck LinesHWY 641 N Murray, Kentucky U.S.A.
Paschall Truck Lines No plan of action if your truck breaks down-you won't be taken care of Murray Kentucky
*Consumer Comment: A Little Constructive Criticism...
*Consumer Comment: It may be a bad company, but it is you who hit the road unprepared.
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PTL sent a wrecker to retrieve truck and I had to ride with the wrecker and be dropped off at a motel on the way. No biggie right? WRONG!
The wrecker pulls over on the side of the highway and I had to start going door to door to the motels to find out if they took comcheks. NONE of them did.
So, back in the wrecker to the area truckstops, surely they can work with comcheks right? WRONG!
After 10 pm in this particular area the truckstops don't have alot of cash so no comcheck cashing here. By now its around 2 a.m. and the wrecker driver has another call, he has hauled me around for hours and now must go.
So, I am dropped off at a convience store in downtown with my luggage. I have spent nearly 10 bucks on my prepaid phone dealing with PTL on this and now I am literally stranded in town with no resources.
PTL isn't answering the phone and when they do they transfer me to people who cant help me and transfer me to the dept. who claims the guy he needs to get on the phone wont answer his phone. They wont put money on a Comdata card so that I may pull money from an ATM to get a cab to a motel or a TA truckstop. They keep hollering all they can do is authorize a comchek and nobody is taking these checks.
So now the only thing i can do is call a cab to take me to a TA truckstop where I know I can cash a Comcheck because the cab companies dont wont these checks either.
They at first want $$$ upfront but then agree to take me.
Throughout the course of all this, PTL seemed unconcerned of my situation. Noone offered to pay a cab to take me to a TA to get me and my luggage off the streets. It was either a comchek or nothing...sorry.
I spent countless minutes on the phone listening to their end ring and ring and ring wondering why noone would answer knowing that I was stranded at 3 a.m. on the streets 9 freaking hours after the breakdown.
In my opinion, my idea of a good trucking companys breakdown procedure would have been being dropped off at a Motel and somone from PTL had phoned ahead and reserved me a room or had sent a cab to pick me up to take me to a reserved room not have ME run around door to door and eventually leave me stranded on the streets. Why do they have phones and computers if they aren't going to use them?
I am being paid to drive the truck, it is not my job to do what i ended up doing trying to get off the streets. This company has a piss poor breakdown policy and if you drive for them and suffer a breakdown, you just might get a better understanding of what i am talking about.
A 70 dollar cab ride and at 4 am I finally got off the streets. I broke down at 6:30 pm and at 4 a.m. (9 1/2 hours later) I got to a motel. Know what your looking at before you agree to come here.
Wellford, South Carolina
This report was posted on Ripoff Report on 09/27/2008 08:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Paschall-Truck-Lines/Murray-Kentucky/Paschall-Truck-Lines-No-plan-of-action-if-your-truck-breaks-down-you-wont-be-taken-care-o-376636. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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