• Report: #376636

Complaint Review: Paschall Truck Lines

  • Submitted: Sat, September 27, 2008
  • Updated: Tue, September 30, 2008

  • Reported By:Wellford South Carolina
Paschall Truck Lines
HWY 641 N Murray, Kentucky U.S.A.

Paschall Truck Lines No plan of action if your truck breaks down-you won't be taken care of Murray Kentucky

*Consumer Comment: A Little Constructive Criticism...

*Consumer Comment: It may be a bad company, but it is you who hit the road unprepared.

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If you drive for PTL you had better hope that the area you are in should your truck break down is comchek friendly. Truck breaks down around 6:30--Road Maint. has me trying little tricks for almost 2 hours and nothing worked.

PTL sent a wrecker to retrieve truck and I had to ride with the wrecker and be dropped off at a motel on the way. No biggie right? WRONG!

The wrecker pulls over on the side of the highway and I had to start going door to door to the motels to find out if they took comcheks. NONE of them did.
So, back in the wrecker to the area truckstops, surely they can work with comcheks right? WRONG!

After 10 pm in this particular area the truckstops don't have alot of cash so no comcheck cashing here. By now its around 2 a.m. and the wrecker driver has another call, he has hauled me around for hours and now must go.

So, I am dropped off at a convience store in downtown with my luggage. I have spent nearly 10 bucks on my prepaid phone dealing with PTL on this and now I am literally stranded in town with no resources.

PTL isn't answering the phone and when they do they transfer me to people who cant help me and transfer me to the dept. who claims the guy he needs to get on the phone wont answer his phone. They wont put money on a Comdata card so that I may pull money from an ATM to get a cab to a motel or a TA truckstop. They keep hollering all they can do is authorize a comchek and nobody is taking these checks.

So now the only thing i can do is call a cab to take me to a TA truckstop where I know I can cash a Comcheck because the cab companies dont wont these checks either.

They at first want $$$ upfront but then agree to take me.

Throughout the course of all this, PTL seemed unconcerned of my situation. Noone offered to pay a cab to take me to a TA to get me and my luggage off the streets. It was either a comchek or nothing...sorry.

I spent countless minutes on the phone listening to their end ring and ring and ring wondering why noone would answer knowing that I was stranded at 3 a.m. on the streets 9 freaking hours after the breakdown.

In my opinion, my idea of a good trucking companys breakdown procedure would have been being dropped off at a Motel and somone from PTL had phoned ahead and reserved me a room or had sent a cab to pick me up to take me to a reserved room not have ME run around door to door and eventually leave me stranded on the streets. Why do they have phones and computers if they aren't going to use them?

I am being paid to drive the truck, it is not my job to do what i ended up doing trying to get off the streets. This company has a piss poor breakdown policy and if you drive for them and suffer a breakdown, you just might get a better understanding of what i am talking about.

A 70 dollar cab ride and at 4 am I finally got off the streets. I broke down at 6:30 pm and at 4 a.m. (9 1/2 hours later) I got to a motel. Know what your looking at before you agree to come here.

Wellford, South Carolina

This report was posted on Ripoff Report on 09/27/2008 08:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Paschall-Truck-Lines/Murray-Kentucky/Paschall-Truck-Lines-No-plan-of-action-if-your-truck-breaks-down-you-wont-be-taken-care-o-376636. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

A Little Constructive Criticism...

AUTHOR: Anthony - (U.S.A.)

I don't think that telling the man that he can't afford to be an OTR driver because he has a pre-paid cell phone is a sound observation, nor is it an invited criticism. Many people have entered this industry over the past few years, after losing all they had when they lost jobs from other lines of work. Some people do the best they can do, until they can do better.

Further, I don't think that your contention that finding a local job will solve all issues either. Believe it or not, some people LIKE being out there on the road. I know I do.

When his truck breaks down, the company should be as responsive to the driver's needs, as they are in wanting the truck back up and running again. In fact, they have and obligation to do so. I think it's fair to say that many companies fail to do so far too often. Out of sight...out of mind. And the larger the company, the worse they are in being responsive to a driver's needs at times like this.

It can be very frustrating to break down hundreds or thousands of miles from home or where a company's headquarters is located, and it can be even more frustrating if one breaks down off the beaten path where financial services used by trucking companies are not widely recognized and/or accepted.

And of course, people who work in offices or in maintenance shops are not going to always be the most concerned people on the planet when you are out there all alone and stranded. It may not be that they don't care, but simply that they are also dealing with other things at the same time. You're one of many issues that they may have going on at any given moment.

I do find that one complaint that the man has is valid. It would be far more helpful in situations where a driver is unable to immediately cash a comcheck or obtain funds through other money transfer methods, if people who are in charge of taking care of drivers when they break down had access to a company credit card that could be used to take care of the immediate needs, such as paying for shelter for the driver until business hours roll around and getting to a place to get some cash can then be taken care of.

Because this is not the case with most companies, it does tend to leave people out in the cold, so to speak, because the driver is out there alone, and the company personnel is not there to take care of the situation on his behalf. So one does need to be prepared to look out for their own interests if the situation ever arises.

Steve offers a good piece of advice here, in that it is always a good idea to find out how a company deals with issues like breakdown, and how they take care of the driver when stranded out on the road and separated from his truck. Most drivers learn after the first time that something like this happens, that they have to look out for number one.

It never hurts to keep a couple of hundred dollars stashed back at all times for those little emergencies that arise from time to time, and/or to have access to a debit or ATM card from one's own bank account, to protect your own interests at all times.

Working out reimbursements can always be done later. Take care of yourself first.

Always keep blank comchecks (or those of whatever service is used by one's company) on hand because not everyone who does accept comchecks keeps blank checks for the convenience of the driver.

Motels that offer truck parking quite often accept comchecks, and are very familiar with them, but even then, it can be a hit and miss situation. The closer you are to areas that tend to see more truck traffic, the more likely you are to find businesses that recognize and welcome comchecks.

If you are off the beaten path, most banks, even the little ones in those little towns, are familiar with comchecks and T-checks, and will cash them for drivers. I've never been turned down yet, but then I've not been in every bank across America either.

I was leased to PTL 15 years ago, and I found them to be a decent company to deal with, but like many companies their size, there was always a certain amount of frustration to deal with when there were problems to deal with. They only had around 400 trucks back then. I see now they are up to around 1,500 trucks. Wow.

I've never cared for large companies, and I doubt I ever will. The frustration level is just too high.
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#2 Consumer Comment

It may be a bad company, but it is you who hit the road unprepared.

AUTHOR: Steve - (U.S.A.)

Although I do see this alot at my job being that I take broke down drivers to hotels and none of them take com checks, there are easy solutions here.

First of all, I always iron out those details at time of hire. The "what if's" have to be covered at that time.

Although a com check is as good as cash, and safer than a regular check or credit card transaction, the general public is not educated on them unless they deal in the trucking business.

You cannot take an OTR trucking job if you are unprepared.
It sounds like you are broke and have no options of your own.
Get a local job.

What I mean is, do you not have any cash and/or Visa debit Card of your own?
What about a credit card?
Why a prepaid cell phone? They are a joke, and only losers usually have them.
The Prepaid phone comment my first clue that you cannot afford to be an OTR driver.

Here is what you could have done to help yourself.

You could have stayed with the truck, and let the repair facility help you find a hotel, and or even provide you courtesy transportation. This way you could have stayed in the truck until the company worked things out for you. You chose to get out of the truck and be on the street.

You could have had the Com Check authorized to you personally for reimbursement of costs or as a cash advance, and used your own cash, debit card, or credit card to get the hotel and/or cab.

FYI...I am an experienced former OTR truck driver and have been through this many times.

Get a local job.
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