- Report: #982535
Complaint Review: PatRicks Auto and Truck Repair Ocala
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| PatRicks Auto and Truck Repair Ocala 119 Northwest 68th Avenue, Ocala, FL 34482
Ocala, Florida United States of America |
|
PatRicks Auto and Truck Repair Ocala The price to not fix the A/C was $111.37 in parts and $418.36 for the labor Ocala, Florida
*REBUTTAL Owner of company: A little more to the story
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This report was posted on Ripoff Report on 12/15/2012 12:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/PatRicks-Auto-and-Truck-Repair-Ocala/Ocala-Florida-34482/PatRicks-Auto-and-Truck-Repair-Ocala-The-price-to-not-fix-the-AC-was-11137-in-parts-an-982535. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 REBUTTAL Owner of company
A little more to the story
AUTHOR: Patrick's - ()
SUBMITTED: Monday, May 13, 2013
We are disappointed to hear you did not have a good experience at Patrick’s. The service on your Toyota went very smoothly, and when we found the air filter dirty during our inspection, we contacted you for permission to install a new one. The total for your service, which was $35.99 including tax for 5.5 quarts of 5w30 synthetic blend oil, a new oil filter, and a thorough vehicle inspection, came to $50.51 with the air filter.
Unfortunately, we sometimes run into unforeseeable problems when performing repairs on older vehicles with unknown histories. This happened when we worked on the A/C system on your 2000 Mitsubishi Montero Sport. We diagnosed the leak in the system as a bad hose at the compressor, and you trusted the service advisor’s report on the A/C and approved the estimate to rebuild the leaking hose, replace the system’s accumulator (which absorbs moisture in the system and filters the refrigerant), and charge the system up with Freon.
At some point during this repair, the expansion valve in the dash stopped working and would not let the Freon flow through the system. We have no control over when and what parts will stop working on an original A/C system in a 12 year old car with over 180,000 miles on it, and had the misfortune of having the vehicle in our shop when that expansion valve stopped working. The technician found this restriction in the system, and your trusted service advisor called you again with the updated estimate to fix the problem properly. At this point, you declined any additional repairs. Since the A/C was not working right, we pulled the Freon back out so you would not have to pay for it.
When the owner discovered you had a problem with the repair, he called you on Dec. 14th and tried to find out how we could resolve this to your satisfaction; you completely refused to speak to him about the problem, even when he tried repeatedly to find out what we could do for you. We would certainly like to find a way to make this right. If you did have the A/C repaired at the other shop you mentioned, we would be more than willing to reimburse you for the $37.58 they quoted you if you will get us a copy of the bill. To further discuss this, please call us at your convenience at (352) 237-8624 or e-mail us through the link at www.patricksauto.com.
