• Report: #58124

Complaint Review: Patient First

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  • Submitted: Fri, May 23, 2003
  • Updated: Sun, December 21, 2003

  • Reported By:Baltimore Maryland
Patient First
500 Cox Road Suite 100 Glen Arm, Virginia U.S.A.

Patient First ripoff dishonest fraudulent billing sending to Collection Agency the business that doesnt give a dam Glen Arm Virginia

*Consumer Comment: Patient First hosed my credit report too!

*Consumer Comment: Thank you so much for the information

*Consumer Comment: Thank you so much for the information

*Consumer Comment: Thank you so much for the information

*Consumer Suggestion: This is how you get the jerks at Patient First to respond to your requests.

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This has been a total nightmare!

My husband and I had to take my son to Patient First Urgent Care Center on November 19,2001 for strep throat.I paid my co-pay of $10 and $8 for a prescripton on my Mastercard before I left.

Then in the month of September 2002 I recieved a letter in the mail from Recievables Management Company ( their Collection Agency they use) stating that we owed $144.09 to Patient First. I didnt understand this since I do have health insurance and all I have to pay is my co-pay for services. So, I called the Collection Agency and spoke to Mrs. Dale. She said that my insurance company didn't pay the bill( which has never happened before) and that it had been denied!

SO, I got right on the phone and called them. They could not find any information on this at all. So we made a conference call to Recievable Management Collection services to get this straightened out. The collection kept argueing that it had been denied and my insurance company continued to say they never recieved a bill. It wasn't getting resolved so I called directly to Patient First Regional Office. They couldn't even find this bill in their records!

I was very upset and told them they sent me to a collection agency and I couldnt believe they couldnt even find this bill! The rude woman said it was going to take 1 week to find it ! So after one week I never heard back from them so I called back. She said they had found it, so I called my insurance company. Once again we made a 3 way conference call to Patient First. After my insurance company and Patient First went thru codes and different info they realized what had happened!

Patient first billed the wrong place so of course it was denied and they werent paid! Patient First appologized to me and said they would have this removed from the collection agency and my husbands credit report. My insurance felt so bad for me they said they would go ahead and pay this bill so it wouldnt haunt me in the future.....although she explained they didn't have to since bills have to be submitted in a certain time frame.

I thanked them so much for this! Anyways, Patient First was paid in full on October 3,2002. I expressed again to them this needs to be removed from my husbands credit report...of course they said no problem.

My husband and I decided to purchase a new car in April of 2003. They pulled our credit report and it was still on there! This is 7 months after they promised to remove it! They said their must of been an error and that they would contact their Collection Agency again and this time it would be removed and dont worry about it.

Now here it is May 23 and my husband and I are trying to buy a house so we have our credit report pulled and to our surprise after believing Patient First and their Collection Agency ( Recivables Management Services) its STILL on the credit report!

So, I get on the phone with the collection agency (i admit I was furious at this point) and asked to speak to a supervisor after speaking to some rude woman.....she hung up on me! So i call back and ask for her name she said I don't need it and hung up once again. I called back and said if I didn't get on the phone with a Supervisor I will be calling my lawyer, she put a man thru after a few minutes of being on hold. I once again explained everything to him and he had the nerve to say whats on your credit report from us is in the past and they can't change that this had been reported!

I told him this was Patient Firsts fault to begin with and it shouldnt have even been sent to collections let alone put on my husbands credit report,this had to be removed and I refused to wait any longer for it to be done! He rudely said if I wanted to scream then I needed to goto a playground! These people dont care that is is affecting our credit score!

Then I called back to Patient First this morning and they said it had been removed in October. So once again I am telling them it hasn't. I asked to speak to a Supervisor there at Patient First and of course she is getting ready to go into a meeting! These people wont even talk to me. AFter a few minutes I called back and said I needed the number to their Superviors boss. The lady got very rude I guess because I kept calling back and said she didnt have a number and said I need to take this up with the collection agency that Patient First cant do nothing for me and slammed the phone down and hung up!

I am so furious! Can someone please tell me what I can do! I have tried to be patient and wait for this to be removed but here it is 8 months later and nothing has been done. I feel like no one even cares! they dont care that my interest rate was higher when i purchased my car becuase of them! Or that now I am trying to buy a house and I am going to get a higher interest rate due to their errors. Or what about every $12.95 I have to keep paying to check my credit report online to see if this has been removed!

If anyone knows what I can do about all this PLEASE let me know. I really dont have the money to pay a lawyer right now with us trying to buy our first home. Thanks for listening!

Misty
Baltimore, Maryland
U.S.A.

This report was posted on Ripoff Report on 05/23/2003 08:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Patient-First/Glen-Arm-Virginia-23060/Patient-First-ripoff-dishonest-fraudulent-billing-sending-to-Collection-Agency-the-busines-58124. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Patient First hosed my credit report too!

AUTHOR: Ben - (U.S.A.)

to Misty from Baltimore...

I have a very similar situation with Patient First.

I had numerous visits to them for allergy shots (and one accident), basically going almost weekly for the shots... anyway, about 1 out of every 4 visits the bill will be mishandled, just like your situation, made my copay, insurance didn't pay them because of billing errors,etc.

So I trie to straighten it out twice, sending huge faxes with all my 'proof' to their billing office in Richmond, the reps on the phone saying 'oh yeah, I see what happened, this will be taken care of', only to get another bill with the same errors on it.

I gave up only to see this go to collection. Just to be done with this, I offered the full amount plus interest if they would just go away and take this off my credit report. 'No way' they said! So right now I am in the position of paying everything, their errors PLUS interest just to show this as 'paid' on my credit report, but it will still be listed as a debt that went to collection. What kind of deal is that?!

Well anyway, I was just wondering if you were able to resolve the situation with the information provided by "William - Fern Park, Florida"?
(I am currently waiting on a response to a written letter I sent to their office, detailing the situation and my offer of full payment in exchange for removal from the credit report)

If not, do you think we could find more people and file a class action? I would gladly be a part of it. We just need a group of people that are in the same situation.
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#2 Consumer Comment

Thank you so much for the information

AUTHOR: Misty - (U.S.A.)

I am printing it out now! I think i may sit down after dinner and call them.......LOL !
I will definately post after I call them.

Also, the collection agecy's information is:
Receivables Management Systems
P.O. Box 8630
Richmond , Va. 23226

I would love to talk to a Superior at the company too!

Once again.......thanks so much for all your help! Maybe now i can get that off of my husbands credit report!
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#3 Consumer Comment

Thank you so much for the information

AUTHOR: Misty - (U.S.A.)

I am printing it out now! I think i may sit down after dinner and call them.......LOL !
I will definately post after I call them.

Also, the collection agecy's information is:
Receivables Management Systems
P.O. Box 8630
Richmond , Va. 23226

I would love to talk to a Superior at the company too!

Once again.......thanks so much for all your help! Maybe now i can get that off of my husbands credit report!
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#4 Consumer Comment

Thank you so much for the information

AUTHOR: Misty - (U.S.A.)

I am printing it out now! I think i may sit down after dinner and call them.......LOL !
I will definately post after I call them.

Also, the collection agecy's information is:
Receivables Management Systems
P.O. Box 8630
Richmond , Va. 23226

I would love to talk to a Superior at the company too!

Once again.......thanks so much for all your help! Maybe now i can get that off of my husbands credit report!
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#5 Consumer Suggestion

This is how you get the jerks at Patient First to respond to your requests.

AUTHOR: William - (U.S.A.)

I have been in the situation that you have written about. I have done a little leg work on your behalf and these are the people who you contact if you want to get things taken care of.

I have listed below the corporate officers to Patient First and if avaible there home phone numbers, I have listed there extension numbers at work but if it was me I would be calling them at hom to make the biggest impression. When I have had to deal with people like People First and I call there high brass at home at about 10pm at night I generally get what I want by 9am the next morning.

Here are the corporate officers to the company:

George Morison office number 1-800-447-8588 ext 392 - president

Frank Garse 1-800-447-8588 ext 392 - Vice president
Home address and phone number 804-379-6984
900 Misty Lake Way, Midlothian, VA 23113

Charlie Haug 1-800-447-8588 Ext 303 - Vice President
Home phone and address 804-270-9514
8212 Westdale Lane, Richmond, VA 23229

Dennis Hitchcock 1-800-447-8588 Ext 385 - Vice president
Home phone and address 804-779-7314
9329 Pamunkey Crest Drive, Mechanicsville, VA 2311

There is a deletion form that Patient First can have there collection company file with the credti bureau's. Don't let the collecton agency tell you they can't delete this and especially if it was placed in error. I they continue to balk there is a complaint form that if on the fair trade commission web site print one out fill it in and mail it to the collection agency. Unfortuanley you did not give the correct or whole name to the collection agency or I could of given you the corporation info on them.

I only hope that you take the ball in your hands and let each one of the officers to this company know how there staff have abused you. I would call them all in one night or call all there voice mails in one day so whoever is in charge of sending this to collections will here from several people. I would also advise them that they owe you the money that you have spent on your credit reports and also some kind of payment for the higher interest rate on your car loan. If could be any more assistance please post your questions below and I will respond.
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