• Report: #980500

Complaint Review: Patriot Motorcycle Training

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  • Submitted: Tue, December 11, 2012
  • Updated: Tue, December 11, 2012

  • Reported By: Karma — Jacksonville Florida United States of America
Patriot Motorcycle Training
1053 Bulkhead Road Green Cove Springs, Florida United States of America

Patriot Motorcycle Training Beginner Riders - Do NOT contact Patriot Motorcycle Training of Jacksonville or Green Cove Springs, Florida

*Consumer Comment: Repeat Student

*REBUTTAL Owner of company: Failed Student

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If you are learning to ride for the first time - this is absolutely not the place for you. While their website claims that their basic course is, "geared to the student who has never been on a motorcycle," this is far from the truth. If you truly have never ridden before you will be asked to leave after the first half of day 1, with promises of one-on-one classes during the week, and that you will be added into the next class (my trainer was Greg Jacobson). This will NEVER happen, as you are now considered a non-paying student. After that, you will spend days begging Connie Policastro and the owner, Joel Hodges, to add you into another class (begging for THEM to keep THEIR promises and not just steal your money). You will be asked to pay out of pocket for the one-on-one classes, after paying your course fee and receiving no course. If you speak with Connie, you will be given the "let me get back to you," response or no response at all, time and time again. If you are unfortunate enough to speak directly with Joel, you will be berated, lied to, belittled, and left feeling cheated and victimized.
This is absolutely not the way to run an honest business and unfortunately, I had to learn this lesson the hard way. I truly wish I had checked with the BBB first.

This report was posted on Ripoff Report on 12/11/2012 10:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Patriot-Motorcycle-Training/Green-Cove-Springs-Florida-32043/Patriot-Motorcycle-Training-Beginner-Riders-Do-NOT-contact-Patriot-Motorcycle-Training-980500. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Repeat Student

AUTHOR: Marksman - ()

This rebuttal is in response to owner, Joel Hodges of Patriot Motorcycle Training, Inc. in Jacksonville, FL.  I was quite surprised to come across your response today, Joel.  I, also, had a number of issues in my first training class in 2011.  I am a well educated man and not in the least bit obese, as you eluded to in your response to "Karma", nor do I have any issues regarding age or mental condition (although I am starting to believe that Joel Hodges may).

 

Interestingly, I had a very similar experience with Patriot Motorcycle Training, Inc., however, after I was dismissed from the class I actually did pay for the extra one-on-one class.  This was not offered for free, as Joel says, nor was I permitted to continue in the basic training class without paying for the additional one-on-one class.  The first of which my trainer never showed up for and it had to be rescheduled - equaling 2 additional days off of work and loss of pay.  Each time I needed to contact Patriot, my contact was with an answering machine or with Connie Policastro and the non-stop back and forth, phone tag was exhausting - just trying to get a straight answer from Patriot or their representatives requires a team of lawyers.

 

Just when I was ready to give up I decided to try to meet with you, Joel, personally.  That was a mistake that almost cost me more.  After your barrage of insults I too left cheated and decided that it was not worth the time.  I immediately signed up for a class with FSCJ and passed the first time.

 

By the way, an important thing to note here is that I am not a new rider.  Before being scammed by Patriot Motorcycle Training, Inc. I rode my hog almost every day for over 10 years.  I only decided to get my endorsement after receiving a ticket for not being licensed.  That's 10 years (12 now) accident free my friend, Joel. 

 

My advice to Joel Hodges and Patriot Motorcycle Training, Inc.:  FSCJ also offers classes in Business Management and Customer Relations that are rather inexpensive, especially compared to the amount of money you are stealing from your students and losing from bad publicity.  Anger Management classes would be a plus, as well.

 

To all readers:  Isn't it interesting how people who cheat, steal, rob, insult and mistreat others are the first ones to try to incorporate God in their mess.  Leave God out of your mess, Joel Hodges.  The Body of Christ does not benefit by having you attach their deity to your lies, nor does it help any of those lost souls who are in need of Him and come across your path or public responses to criminal activity.  If anyone is interested in filing a lawsuit with me against Patriot Motorcycle Training, Inc. and Joel Hodges - please contact me ASAP as my statute of limitations will end soon.

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#2 REBUTTAL Owner of company

Failed Student

AUTHOR: J Hodges - ()

I am the owner of Patriot Motorcyle Training. I was directed to this site to rebut or comment on the report filed.
We at Patriot are contractors to the State of Florida Division of Licensing. The course follows the Motorcycle Safety Foundations and Florida Rider Training Program with the State's strict guidelines governing our material, training and instructors who are certified and must attend updates. The tests given are for your license and are rigorously adhered to.

With that being said, safety is the utmost priority and is always our most vigorous concern. There are occasionally, as most riders know, persons who need much more training due to a myriad of factors. They can include but are not limited to: never shifted a gear before, Age, physical disabilities, mental state and yes, occasionally extreme obesity. In the latter case, its hard to tell someone that their physical condition is keeping them from moving properly and even simple tasks as mounting a small training bike is very difficult.
The training must be conducted with the safety of the rider student in mind even if they do not recognize the unsafe nature of their own abilities. Sometimes and rarely we have students who just cannot safely get by even the beginning lessons of just holding the bike up.

Our policy is, and has always been that if you pay and attend the class, and fail, or drop out, we will allow you to attend as many time as necessary until you can pass for free. We will offer free, one on one training after class to those who choose it if they fail to prepare them for another try. This is the case with this complaint. I personally invited them back for whatever they chose, one on one, or  be added into another class. We also invite students who have passed and want to practice, to come to the class and ride for free providing the class is not full. We always fit them in.
This complainant chose neither. I spoke with them on several occasions as did Connie, our secretary but to no avail, they would not commit to a day that we could accomodate them.

The state does not guarantee a license, it depends on you SAFELY completing the class and passing the skills and written test. Going above the State requirements, we as a business choose to offer this free training to those who desire it as we are avid riders and understand the pleasure with motorcycle riding.
As a reference, we have approximately 97% success rate as current stats show but sometimes to our dismay, there are those who just cant physically do it and do it safely.
We have a responsibility to train, license, and send out on the streets qualified and safe students. We have a moral obligation that goes beyond this persons personal desire and that is to recognize someone who needs more training and work. We offered that, still offer that. We were turned down.
As a financial business decision, it is not in our best interest to drop a student out because when they come back for free, that is a paying slot we cannot get paid for. We do it anyway. It makes good people sense.
I understand this students embarrasment of being dropped from a class and some people display different emotions from it.  I am saddened that they chose to take this inflammatory stance from pain of being dropped out. We tried. Our counselling was unsuccessful. 
The only rebuttal to the personal attacks, is that this person is not unsafely on the streets with a motorcycle endorcement that was just given to them where they are a danger to themselves or others.  We at Patriot can live with that.

All that being said, we still stand on our offer to this student to help them get thier license, but not at the cost or risk of their injury. If anyone wishes to contact our office and request my return call, I will gladly give references. And yes, even you even after your complaint. We wil still help you. If you choose to return, we will need you to wear looser clothing, flatter shoes and agree to meet when we agree this time with a willingness to learn.

God bless and thank you for reading this.
Joel Hodges - Owner Patrot Motorcycle Training Inc.
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