On April 30th, 2005 my family was moving from Akron, Ohio to Gilbert Az. We had already contract Patriot Movers and given them a $500.00 deposit, which, with their quote, should have left us owing $1350.00 to complete the move.
However, a company by the name of Sasha Movers showed up and told us that in essence, they had nothing to do with the $500.00 deposit, that it was Patriot Movers's fee for finding us a mover, not the deposit Patriot Moving assured me it ws. I even have the Patriot Moving receipt identifying the $500.00 as a deposit, not a fee! Patriot Moving had told us that they were highly comptitive with other moving companies because they could move us at 40 cents per lb. Sasha Movers actually showed us that this was another lie by Patriot Moving because given the weight and price they quoted the rate was actually at 57 cents per lb. We were going to have to cough up another $900.00 to 1,000.00 for the move because Sasha Moving was charging us a flat $2250.00. The $500.00 didn't count toward anything. We tried to get Patriot Moving on the phone and but we were not permitted to speak with the representative we had dealt with up to this point. We were told very rashly and discourteously that there was nothing Patriot Moving could do, and that we could not get a refund on our $500.00. We were in a bind. We had to be out of our apartment by the following day, and we had to be in Gilbert, Az in 4 days (we were driving!).
Sasha Movers had pity on us and reduced their fee to a flat $2100.00, but we still had to scramble to get more money, and we maxed out our charge cards. Three days after after arriving in Arizona (we already had an apartment waiting) the truck arrived, but it was too big to negotiate the apartment grounds, which accomodates moving trucks day in and day out; so you know this truck had to be X tra big. We had to use our remaining money in order to rent a uhaul, transfer the furniture from the big moving truck to the uhaul, drive the uhaul around to our apartment and then transfer the furniture into the house. This, Sasha Movers told us, would usually cost us $300.00 more; however, because we had such a bad time with Patriot Moving and we didn't have anymore money, they only charged and additional $100.00.
My husband and I were left without a penny. We are both on fixed incomes so we would not get any other money until the first of May, which would be eaten up paying back the people we had to borrow money from. In the interim we had to go to a charity outreach organization and get food boxes every week in order to eat. And, we have still not recovered from the move.
I wanted to write a letter of complaint against the company but when I called for an address, I was told that they were located in North Miami Beach, Florida, and they will not give out their address. Any correspondence can go to a post office box address, P.O. Box 630850, Miami Fl 33163. What kind of legitimate company gives that response? These people are shady.
I want my money back! No US citizen should have to endure this kind of treatment. Any class action suits? Any attorney interested in filing suit against this company?