• Report: #960135

Complaint Review: Pay Pal

  • Submitted: Thu, October 25, 2012
  • Updated: Thu, October 25, 2012

  • Reported By: Roberto — Brownsville Texas United States of America
Pay Pal
Internet United States of America

Pay Pal Put Payment on Hold, took money from our account without additional info. Internet

*Consumer Comment: What proof do you have?

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On monday october 15 somebody purchased an item from us. The buyer paid $1,390.00 via Pay Pay.

We received an email from Pay Pal with the details of the payment, saying that we can ship the items, that the shipping address of the buyer was a confirmed address and that everything was OK.

Since we are Top Rated Selles, eBay requieres you to ship same of next day in order to maintain this status. So we shipped out the items the day we received the payment. Everything was OK. 4 days later, on thursday oct. 15, we received an email from Pay Pal saying that the payment of $1,390.00 was on hold because may be it was a payment not authorized by the buyer.

They send this message 4 days AFTER we received the payment, by that time the buyer was almost receiving the item. So we can't use this money, and not we don't have the items nor the money.

I got in touch with the buyer, he already received the items and even left positive feedback on ebay. He said that Pay Pal blocked his account, that the money he paid was taken from his account, but at least he has the items he bought. It's been a week, and Pay Pal has not responded to us.

This is totally unfair, specially with a seller who has bee using eBay/pay pal for over 8 years. The buyer didn't opened a dispute nor asked pay pal to open a dispute, this is a pay pal thing. They are investigating because "they think".... 


This report was posted on Ripoff Report on 10/25/2012 03:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pay-Pal/internet/Pay-Pal-Put-Payment-on-Hold-took-money-from-our-account-without-additional-info-Interne-960135. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

What proof do you have?

AUTHOR: Robert - (U.S.A.)

While I hope it works out for you if PayPal can verify the funds. 

But just for a second take a step back and look at it from another perspective.

Which is more likely.  A multimillion dollar company just randomly picking on you without any justification to hold $1,300(where they probably make $1,300 a second), or a con-artist who is going to tell you that of course the payment is valid and they have no idea what the problem is because the money was taken from his account.

Of course it is the con-artist lying to you.  So what do you have other than their "word" that would prove without a shadow of a doubt that the Buyer really used their own account a legitimate payment source?  

The answer is you don't.  So this person could have used a stolen credit card, and the reason it took 4 days was because the real account holder reported the fraud once they noticed the charge. 

As I said I hope this works out for you and at the very least it was just a precaution by PayPal.  But one other thing to think about isn't it convenient that he was supposedly locked out of his account.
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