I have copied and pasted my letter to Paypal, where I plead my case that they help me.
To whom it may concern, I am writing regarding a charge back that was filed against me for an E Bay item sold, and evidently decided not in my favor. I understand that it is a third party credit card charge back. I also understand the terms and conditions of PayPal. I am writing despite those facts to inquire as to why I am being treated as if I am the scam artist when in reality I am very clearly being scammed. I having provided PayPal with evidence that would probably be enough to
convict someone in a court of law for any crime, yet they seem to have tried very little if at all to fight the charge back, or provide me with clear information.
The Transaction ID:29C45587NC704224C
The PayPal Case ID:PP-001-358-977-563
As you can see if you investigate look into all the faxes and files I have sent, statements I have made, the case is very clear cut. [continued below]....
..... I am an honest E Bay seller and one "Elea Perez" is a scam artist out of somewhere in Singapore, going around scamming people out of highly expensive items.
I submitted evidence via my E Bay account showing that this same person scammed many other E Bay users. I submitted proof of delivery. I submitted information from Fed Ex that proofs the buyers used a phony address to purchase the item and had it sent to an alternative address. I submitted emails where the customer even states to me that they received the item and shown where they actually attempted to buy MORE of a similar item from me, long after the other item was received.
I tried to email the customer via the email on file with PayPal and received a MailerDaemon showing me that it wasn't a real email address.
I even contacted PayPal before the Charge back was initiated and asked ifthere was anything I could do to cover myself since the buyer seemed very suspicious, and I was told that I had nothing to worry about. I was told that after PayPal verified all the initial information that I couldn't get a "double jeopardy" charge back. This was after PayPal initially held my funds for "unspecified" reasons.
I feel completely helpless since I cannot even contact the credit card company myself, how do I even know that PayPal actually submitted all the information I gave them to give to the credit card company? I don't!
I filed a Better Business Bureau complaint on your company. The executive escalations person who responded, not only wrote a very shabby response, but provided incorrect information. I did not open my accountwith the email address email@example.com. I opened it with firstname.lastname@example.org and later added the other email address. If a police officer provides misinformation on a summons the judge often throws the case out, even if it's as small as the weather being cloudy on the day of the offense, if it was actually sunny. Probably 10 words were misspelled as well. I would be embarrassed if my employee wrote something that shabby on a legal document. I can only speculate as to the possibility that she had
so many other BBB complaints to respond to that she was in such a hurry she provided misinformation and misspelling galore. I have submitted a rebuttal with that report that I am unsatisfied with the "resolution". I am also gearing up to submit a new BBB report to provide even more clear and credible information to support my case. I am currently compiling a list of lawyers to contact so that I can attempt to initiate a class action lawsuit against your shady practices that make your TOS almost impossible to understand, and your seller protection program that you claim to be so secure, almost impossible to qualify for.
I have submitted an initial inquiry to Dateline NBC, which I will follow up on, requesting that they launch a full on investigation into scams like this, as well as many other E Bay users that also were scammed by the same user I was. I will also be contacting the local authorities in Singapore, as well as my local news channels.
I plan to disseminate as much information about this as possible, including, but not limited to, posting information and screenshots of factual information on Ripoffreport.com, consumeraffairs.com, and any other blog or consumer protection website I come across. I will continue to call PayPal and complain about this case, as well as correspond with the Better Business Bureau on a regular basis. I have talked to FedEx and they are ready and willing to support me with the
information regarding the phony address supplied and the signature on file, with they already supplied me with, and which I already uploaded to PayPal.
My requests are simple.
1. A conditional credit provision, not "povision" like your escalations representative typed incorrectly on a legal document.
2. A way to contact the credit card company myself.
3. A dispute appeal, and consideration for making an exception for the seller protection under the extreme circumstances of this case.
4. Assistance with contacting the local authorities in an attempt to apprehend the scam artist who is probably right now working on opening his or her next E Bay and PayPal account to start scamming people again.
5. A change in your terms and conditions to make it more fair and simple.
6.A way for sellers to clearly and easily understand that when they accept PayPal payments via credit card they know they are eligible for "double jeopardy" disputes and charge backs that can tie up funds and go on for months and months, and can be almost impossible to win, despite crystal clear evidence supporting every aspect of your case.
7. Better communication between E Bay and PayPal fraud departments so that they can work together to assist with the evidence gathering in special situations where the seller or buyer have an exceptionally good track record, vs. the other party having many suspicious red flags.
8. An easy way to specify that you don't accept credit card payment, only cash through PayPal. (I was told that there's a way to do it, and I've yet to find that option, which means if it does exist, it's nearly impossible to find. When I called to ask about it the customer service rep couldn't even tell me where it was).
It is obvious that PayPal doesn't want to have more charge backs with the banks and credit card companies than they have to. It is obvious that the statistics are skewed due to PayPal's fraud percentages and charge back win percentages being what they are, only because PayPal defines what fraud is, and the true victims go unspoken for.
I am aware of the lawsuit involving the customer service number being practically impossible to find, and I would not be surprised for there to be more like it in the future due to your unclear and unfair policies. It almost feels like you are facilitating fraud than anything else when you really think about it. Supposedly the person sent the item back to me. I never received it. I never signed for it. I don't remember it ever coming. The tracking information provided to me only showed the city and state, and "package refused". It didn't even show my address so how do you know what they actually shipped the so called "return item" to? I doubt that the item would have even been the actual item had I received it, but I didn't. And where is that package now? If it was refused it should have been sent back to the buyer, right?
I also provided my terms and conditions for refunds and exchanges, which were obviously not followed, and apparently that's worthless.
I will be looking forward to some response in this matter and some actual help, not just reading of terms and conditions to me over and over. I am more than willing to provide any information you need to see. I asked PayPal time and time again to tell me exactly the best information to provide to help me win and they kept telling me they had enough information, and before I had submitted a lot of important updates to the case. They appear to not care whether you win or lose, as long as you all don't lose any fees or money.
So far paypal is doing nothing to help me, I just keep getting automated response emails. They even had the audacity to send me a survey to fill out on my recent dispute. Ha!!