• Report: #1034697

Complaint Review: PayPal

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  • Submitted: Fri, October 20, 2000
  • Updated: Fri, October 20, 2000

  • Reported By:
PayPal
PO Box 50185 Palo Alto, California U.S.A.

PayPal completely unfair

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www.paypal.com made recent "policy changes" that were completely unfair. The company was offering registered users a $5 bonus for referrals. I had three (3) referrals sign up for the service, but was only paid for one

(1). I have been told that their "policy" changed on 10/09/00, and only "premier" or "business" accounts will now receive the bonus. The problem? They did not send out a communication announcing the policy change until 10/11/00 (two days AFTER the new policy went into effect). To make matters worse, the two

(2) referrals I was NOT paid for both signed up on 10/06/00 (BEFORE the policy change), but because of the NORMAL time it takes to verify accounts, their accounts were not considered "verified" until 10/10/00 (ONE DAY AFTER the policy change).

This is the reason they are claiming I am not entitled to the referral bonuses I was PROMISED. Sounds just a little "too convenient," doesn't it?

I have sent SEVERAL letters to service@paypal.com , but all I receive are responses referring to the policy change. Don't you think a reasonable consumer is entitled to expect ADVANCE NOTICE of "policy changes?" I DO!

I still think I am ENTITLED to the two (2) $5 referral bonuses I did NOT receive! How about you?

This report was posted on Ripoff Report on 10/20/2000 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/PayPal/Palo-Alto-California-94303/PayPal-completely-unfair-1034697. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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