• Report: #1010108

Complaint Review: PayPower Prepaid Visa Card

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  • Submitted: Wed, February 06, 2013
  • Updated: Thu, February 07, 2013

  • Reported By: KJ — Orlando Florida United States of America
PayPower Prepaid Visa Card
5918 Stoneridge Mall Rd. Pleasanton, California United States of America

PayPower Prepaid Visa Card Blackhawk Network Inc. Rec'd. 3 Visa cards for tax refund; all with no $$$!!! When contacted gave excuse after excuse. Said the ref# they gave was invalid so they gave another ref. # that one also invalid. Pleasanton, California

*Author of original report: Paypower Pre-paid Visa

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On 1/17/13, I filed the free E-file with ezTaxReturn.com.  On 1/24/13 I rec'd an email stating "Your tax return was accepted by IRS 1/23/13 AT 11:39 EST.  With confirmation#, as well as bank account # and Routing #.  Then on 2/2/2013 I rec'd email stating" Congratulations! Your personalized PayPower Card has shipped and you should receive it in the next week.  On Sat. 2/2/13, three (3 )PayPower Prepaid cards arrived.  Only 1 had the correct card #, but none of them had any money on them.  When I called Paypower they said that a "block" was put on the card because an incorrect phone # was entered and they would have to contact Corporate to remove the block .  They said someone would call in two business days to rectify the error.  I should have received that call yesterday,  Tuesday 2/5.  When I didn't receive a call even today Wednesday, 2/6 by 3pm, I called back and was told that I should receive a call by Friday, 2/8 no later than Monday, 2/11.  This is totally unacceptable.  I have used TurboTax for 4 years without a problem, but this year they didn't have a debit card available.  I am a single mother with 4 children.  I need this money desperately.  Please, please help me.  Thank you in advance for any all help you can provide.

This report was posted on Ripoff Report on 02/06/2013 07:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/PayPower-Prepaid-Visa-Card/Pleasanton-California-94588/PayPower-Prepaid-Visa-Card-Blackhawk-Network-Inc-Recd-3-Visa-cards-for-tax-refund-all-1010108. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Paypower Pre-paid Visa

AUTHOR: Kj3535@yahoo.com - (United States of America)

After submitting the original report, I received a call stating that I should fax over a copy of my driver's license, as well as my original social security card.  I totally refused stating that I would never fax over such information. In fact, I was advised by IRS that it is not normal business procedure.  I further requested ezPay.com to discontinue my e-file and I would go back to TurboTax where I never was asked to submit my personal information to prove who I am over to someone I have no idea who and where they are.  They replied that if I did that my IRS check would be returned.  I stated that since IRS is still in process of examining my tax, they would never get a check  in the first place and because of all this trouble and the current postings on RipOff, I doubt if they will ever get another income tax job.  Again, they said that someone would contact me within 2 bus. days to make sure I didn't want to proceed with them.  
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