- Report: #692472
Report - Rebuttal - Arbitrate
Complaint Review: PayPower prepaid Visa
PayPower prepaid VisaPleasanton, California United States of America
PayPower prepaid Visa PayPower is holding my money hostage!! Pleasanton, California
*Author of original report: ISSUE RESOLVED
*Author of original report: More confused after the phone call
*Author of original report: Update- email from PayPower received
*UPDATE Employee: Our apologies
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I called Paypower again, they would not speak to me, said they needed to speak with my husband, I had him call, while he was very busy at work, and after 30 minutes of being on hold to speak with a supervisor he was told to fax ID info again, we did. I called again on Tuesday and card is still not activated, ID is still not verified and I am unable to use the money. I was on the phone waiting 20 minutes to speak with a supervisor only to be told to try and fax it again. SO I just keep faxing this info, from 2 different fax machines, and my card is still not working.
I then inquired about a refund because I am just so frustrated with this scam, and was told a refund would take 3-4 weeks, I cannot wait this long, this money was to be used to pay a bill which is now overdue
This report was posted on Ripoff Report on 02/08/2011 12:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/PayPower-prepaid-Visa/Pleasanton-California-/PayPower-prepaid-Visa-PayPower-is-holding-my-money-hostage-Pleasanton-California-692472. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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