- Report: #288033
Report - Rebuttal - Arbitrate
Complaint Review: Paycom.net And Epoch.com And Washington Mutual Bank
Paycom.net And Epoch.com And Washington Mutual Bankwww.paycom.net www.epoch.com www.wamucards.com Pleasanton, California U.S.A.
Washington Mutual Bank And Paycom.net And Epoch.com wamu accepted unauthorized charges from paycom.net and epoch.com beginning Nov 2006 Pleasanton California
*Consumer Suggestion: Simular Problem and the Solution I have found
*Consumer Comment: Aside from the good ole "let's blame the bank because we don't know" factor
Unexplained unauthorized fee of $29.95 continued monthly through November 2007 statement then WaMu added overlimit fee of $35.00 October 16, 2007.
July 2007 statement from WaMu had changed name from Paycom.net to Epoch.com each billed entry of $29.95 used same phone number 800-893-8891.
Telephone calls are a waste of time WaMu refuses to provide explanation for Paycom and Epoch or remove monthly fee of $29.95.
WaMu card in a lock box has not been used since December 2006. I have made payment of $30.00 each month on WaMu account.
Are Paycom and Epoch business partners affilated with WaMu bank?
There must be a paper trail or an authorization of some sort that explains origin of Paycom unauthorized fee. WaMu refused to supply any such evidence.
Letters for correction and removal of unauthorized unexplained fees totaling $389.35 plus additional error fees $52.19 charged by WAMU totals $441.54.
WaMu reply dated November 20, 2007 says fees will remain. Again my request to remove $441.54 in unauthorized fees have been ignored.
Wichita Falls Texas credit bureau suggested writing Texas Attorney General to file consumer protection complaint.
It appears that Washington Mutual Bank is part of this fraud since they cooperated and refuse to correct.
Wchita Falls, Texas
This report was posted on Ripoff Report on 11/30/2007 02:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Paycomnet-And-Epochcom-And-Washington-Mutual-Bank/Pleasanton-California-94566/Washington-Mutual-Bank-And-Paycomnet-And-Epochcom-wamu-accepted-unauthorized-charges-fro-288033. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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