ED Magedson – Founder
Payless Car Rental5309 McCoy Road Orlando, Florida USA
Payless Car Rental Flomco, Inc Attempted to defraud, bully, intimidate & extort me while making me late for a funeral with my mother & sister in tow. Orlando Florida
I rented a vehicle on short notice through a popular web site due to a family tragedy. The price was right but i should have checked online & with the BBB before making my purchase.
At this point, my hope is to warn the public about this menace of a company!
The folowing is an honest & true account of the cruelties visited upon myself, my mother & my sister by this company :
Nothing eventful occured with the vehicle while I had it & it was returned 15 minutes early with no additional damage.
The only other issue that occured was that even though the shuttle driver was very nice, he was not familiar with the procedure for a wheelchair and informed me to go upstairs to the third floor and wait at the ticket counter. After doing so(very slowly due to everything) & the wait was long to get to a person, I discoveed 2 things: 1. The wheelchairs were outside upstairs 2. I was too late to make my flight and had to be switched to a standby one.
My advice on that is to have better training.
Once I arrived home, I filed an official complaint with the company through their website. I have discovered that it is very difficult to get any numbers for corporate and the ones I found on my own are disconnected. I literally have just been given another fax number but no phone.
And the website forwarded my complaint directly to the offending manager who proceeded to respond by telling me that the form is for my protection also and she was closing the case. When I pushed, she responded by stating that they have reviewed it thoroughly and the corporate comittee had concluded to hold to the decision not to refund my money.
In my complaint I never asked for a refund, this is literally what I said "To say that I am unsatisfied with my experience is a huge understatement. I am appalled at the entire situation and livid to have been placed in the situation. I have no idea what your company could do to make it up to me but if you have any integrity at all, I expect that you will at least try."
It's quite obvious that they have no integrity at all, are fraudlant theives attempting to extort money through fear and intimidation & have no intent of changing their ways.
Please take my story as a warning: Never rent from Payless Car Rental & always check the reviews in numerous places before any purchase.
This report was posted on Ripoff Report on 08/25/2014 09:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/Payless-Car-Rental-/Orlando-Florida/Payless-Car-Rental-Flomco-Inc-Attempted-to-defraud-bully-intimidate-extort-me-whil-1172134. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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