• Report: #339425

Complaint Review: Payless Car Rental

  • Submitted: Wed, June 11, 2008
  • Updated: Wed, June 11, 2008

  • Reported By:Willow Spring North Carolina
Payless Car Rental
1805 E Sky Harbor Circle S Phoenix, Arizona U.S.A.

Payless Car Rental Phoenix, AZPayless Car Rental Trying to keep my deposit claiming 7.99 refueling fee, my contract says 6.99 per gallon Phoenix Arizona

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Do the math.....Rented a Dodge Durango for three days. First two days totaled $184.18 and this included all fees, extra driver, insurance for two days etc. Was told $256.18 was charged to my debit card as a deposit. (this is also on the contract I have in my hand). We added one day to our rental which would be another $92. This brings our total rental to $276.00 but we will round up to $277.00. We picked up the vehicle with 7/8 tank of gas. Returned it with 1/8 tank of gas because we were running late for our flight. They "Claim" that a Dodge Durango holds 21 gallons of gas, which we KNOW not to be true since we filled it up three times, but agreed to pay for 6/8 of 21 gallons which equals 16 gallons of gas. Multiply 16 x $6.99 per gallon and this comes to $111.84. They are saying that the total rental was $592.00 and that this included $165 refueling fee at $7.99 per gallon! My calculations bring ur total to $277 + $112 = $389. This leaves us stuck with an extra $203. When I got a little bit excited because I was being told this in a RUDE manner, I was HUNG UP ON! I cannot believe the bad attitude of this woman on the phone. I will be calling customer service during business hours but right now I have steam coming out of my ears! I have rented many many many vehicles in my time, but NEVER EVER paid anywhere CLOSE to $600 for three days, no matter what kind of vehicle or how much gas was in it when I returned it. This is the first time and the last I might add, that I will ever use Payless! Payless should be called PAY MUCH MORE than what we tell you to begin with, or even put in your contract! Hmph!

Willow Spring, North Carolina

This report was posted on Ripoff Report on 06/11/2008 06:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Payless-Car-Rental/Phoenix-Arizona-85034/Payless-Car-Rental-Phoenix-AZPayless-Car-Rental-Trying-to-keep-my-deposit-claiming-799-r-339425. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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