1/22/2013At this point I am looking for a way to take stars away. Maybe I could rate this rental experience a few black holes.
Anyway, the facts.
My wife and I rented a car in Phoenix. A Nissan Sentra. It was cheap, not really all that clean, but it was something to get around town for a few days.
I think it may have been the third day we had it , when that evening while driving west on Northern ave. the glass mirror fell out of the drivers side rear view mirror assembly.
OK I thought. In the morning we called Payless Car Rentals and they told us to
bring the car back as driving it this way could be unsafe. I agree.
Next morning we return the car, fill out an incident report, they give us a different car and away we go.
Let it be said at this point that except for the missing mirror glass from the drivers door and a few miles the car was returned in the same condition as when we first rented it.
We received a different car from Payless Car Rentals, a Mazda something, again not too clean, but suitable to our needs.
A couple days later we returned the car and carried on with our trip, in which Phoenix was only one stop.
A month after we arrived home we received a letter from Catherine Watts of Subrogation Management Team, San Antonio, Texas.
In this letter we were informed that we were being held financially responsible for the damages. The letter made no mention of an amount being charged.
A month (approximately) later we received a second letter stating that we owed $1074.15. As we were not involved in any accidents or other incidents we thought this amount to be rather excessive and sent a letter to Catherine Watts of Subrogation Management Team, San Antonio, Texas.
In this letter to her we suggested a payment of $191.96 based upon the prices and rates in the letter she sent to us.
Catherine Watts of Subrogation Management Team, San Antonio, Texas responded with a letter again asking for an amount of $1074.15. She also included pictures of the license plate of the car we rented and a disassembled car door.( I have worked as a mechanic, and this is why I know that the car door was disassembled.Not damaged.)
This is the last correspondence that we have received and we have not yet responded.
To anyone thinking of renting a car from these people we would suggest (strongly) get all the insurance that they offer no matter how tired you are from travelling (we thought we were doing this but we just did not pay attention. our bad.) Take pictures of everything. Including the people who check your rental car with you. Have them give you a copy of every piece of paper they scribble a note on. Read the reviews on this company.
You get what you pay for!
This is probably going to be an ongoing process. Please stay tuned.
Have fun and good luck!