• Report: #228916

Complaint Review: Payless Car Rental

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  • Submitted: Fri, January 05, 2007
  • Updated: Sat, January 06, 2007

  • Reported By:Albuquerque New Mexico
Payless Car Rental
Phoenix Sky Harbor Intl. Airport 1712 E. Rental Car Way, Suite 121 Phoenix, Arizona U.S.A.

Payless Car Rental terrible customer service Phoenix Arizona

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My wife and I rent its car on 12-29-06 at 10 am from their Phoenix Sky harbor airport location.
Their customer rep on the counter, his name is Abor or Ador, kept pushing me the purchase the basic insurance. Until I told him I would contact with Payless car rental reservation dept directly, he changed and said it was optional and up to me.

When he gave me the contact and my wife and I went to 2 floors down to pick up the car, it turned out that he didn't give us a key at all. I waited for about 15 minutes and I had to go 2 floor back up to get the key from him directly. He did not apologize at all. He was very rude.

Also, when I called to complain about this at Payless car rental at 727.321.6352 extension 180 on 12-29-06 Friday evening. No one called me back till today, 1-5-06 Friday. My message clearly stated that I would contact with BBB if customer service rep did not call me back by today.

Overall, this company customer service is very bad and I will file the ripoff report online right after I finish this BBB complaint form.

Sam
Albuquerque, New Mexico
U.S.A.

This report was posted on Ripoff Report on 01/05/2007 01:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Payless-Car-Rental/Phoenix-Arizona-85034/Payless-Car-Rental-terrible-customer-service-Phoenix-Arizona-228916. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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