- Report: #968102
Report - Rebuttal - Arbitrate
Complaint Review: Payless Car Rental
Payless Car RentalSeattle, Washington United States of America
Payless Car Rental Payless Unfair practices against consumers Seattle, Washington
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1 - Drivers License (ok - seems fair)
2 - $350 deposit (seems high, but ok)
3 - a Utility bill (what?)
4 - an Insurnace card (no - not just the policy number, the ACTUAL card)
I had #1 and #2 above - but not #3 or #4. Who would ever think to bring those with them? I finally found the policy online but it was buried pretty deep on their website and not something I would actually look for. I have been travelling on business and personal travel for 20+ years and have never been asked for these items. So the NASTY rental agent basically said I had to pay for insurance or I couldn't have the car. So instead of the $80 that was the contract on the reservation, it would be double that amount. And I wasn't the only one they were doing this to. 2 people in front of me were also forced to pay for insurance.
Fortunately, I have the financial means to walk away and rent elsewhere. I went next door to Thrifty and they were absolutely wonderful. Yes, I paid more but they didn't require ridiculous documents and were actually NICE to their customers. It was the best service I've ever received.
I hope that someone puts Payless out of business. Or maybe they will just do that to themselves. I will never try to rent from them again AND I plan to tell everyone I know about their unfair practices. Their game is to offer a ridiculously low rate then find some loophole to ensure that the customer - once they are at the counter - has to pay for something else so that they make money on the deal.
Shame on you Payless Car Rental. Shame on you!
This report was posted on Ripoff Report on 11/12/2012 12:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Payless-Car-Rental/Seattle-Washington-/Payless-Car-Rental-Payless-Unfair-practices-against-consumers-Seattle-Washington-968102. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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