• Report: #1068244

Complaint Review: Payless Power

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  • Submitted: Thu, July 18, 2013
  • Updated: Thu, July 18, 2013

  • Reported By: Bambi — Fort Worth Texas
Payless Power
Internet USA

Payless Power Lies About Not Doing Credit Checks. They DO Credit Matches With Just Your Name And Birthdate. They Are Also PREDATORY. 11.8 CENTS RATES!! EXPLOITATIVE! LIARS & CROOKS! Fort Worth Texas

*UPDATE Employee ..inside information: Customer grossly mistaken about credit checks by Payless Power

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Payless Power Lies to Customers about not running credit checks. They in fact do Credit Matches which if a match is found, will show the social security number of a person or all persons within that area, zip code, city and state even. This is ALLOWED by the Three major credit bureaus and is NOT divulged to the public. So folks are thinking these credit matches or credit pulls are not being done and they ARE!

I can't believe the State of Texas is allowing this company to misrepresent to the public what they do! I called in today to set up new power and gave the guy a FAKE BIRTHDATE but my REAL NAME. My phone dropped. I called right back and the guy started repeating what he had in his system and he said MY REAL BIRTHDATE! I asked how he got that information and he was taken aback that he had repeated it and quickly said he had "Guessed It"! What a LIAR!

I am fleeing an abusive spouse who has tried to KILL ME and I did not want ANY CREDIT CHECKS done because this is how the credit bureaus update their systems. [continued below]....

..... They are in the business of DATA MINING and their ENTIRE BUSINESS MODEL depends on being able to have current information on people including their ADDRESSES and PHONE NUMBERS! They use the address and the "soft credit pulls" (which is one reason they allow this) to have their systems constantly updated. I had been careful to live off the grid and not have any checks of my credit done nor any address changes the post office. 

I will be filing a complaint with the PUC (Public Utilities Commission of Texas) to inquire specifically about what type of "Checks" is done by Payless Power. They ask for the Birthdate which is a DEAD GIVEAWAY they do some kind of check and I am almost 100% certain it is the credit MATCH that is allowed by the credit bureaus.

Also, this company is PREDATORY! They had on their website that they recently introduced NEW and LOWER rates to Dallas Fort Worth and Houston through a Flex Pay Plan. When I called in I was told this was a LIE. However it is SHOWING ON THEIR OWN WEBSITE FOR GOD'S SAKE! 

I took a Screen print which I will upload to this report. 

I was in turn told that the rates for everyone in Dallas and Fort Worth were in fact 11.8%. I highly doubt this. I had mistakenly called in from a "vendors phone number" initially and they set up the account but it wasn't finalized as my call dropped. When I called back in I was constantly transferred back to this vendor. They FLAG YOUR PHONE NUMBER when you initially call in and will route you to the SAME GUY every single time. When people call in on vendor numbers which are ALL OVER THE WEB they get HIGHER RATES. I suspect this is what happened to me although their agents lie about it not being the case.

They won't go back on that rate. Once it is given it is out there. And you can't get a different one if you call in from your phone. Their system will automatically pull you back up. You would need to use a different phone and a different address to see if their have different rates in your area.

Payless Power also includes a daily $.50 cents which is added to your account for a "Smart Meter Fee". Funny I've lived in Texas ALL OF MY LIFE and have NEVER heard of this fee. On top of this they also add a daily charge of $.50 if you try to conserve energy. The ditzy guy I spoke to told me to "just not run your air conditioner". I almost CURSED that guy out as this is Dallas Fort Worth, Texas and it is in the MIDDLE OF $%#(*$* JULY! Dallas is one of the HOTTEST DAMN STATES IN THE F$*$&% COUNTRY!  WTF!!!!

I am with this company now because I don't want my credit ran but by God I will leave their buts in a few weeks. 

STAY AWAY FROM THIS LYING ASS PREDATORY COMPANY! 

TEXAS SHOULD ALSO BE ASHAMED FOR ALLOWING SO MANY DAMN CON ARTISTS AND SCAMMERS IN THIER STATE!


This report was posted on Ripoff Report on 07/18/2013 06:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Payless-Power/internet/Payless-Power-Lies-About-Not-Doing-Credit-Checks-They-DO-Credit-Matches-With-Just-Your-N-1068244. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee ..inside information

Customer grossly mistaken about credit checks by Payless Power

AUTHOR: Payless Power- Executive Complaints - ()

 Payless Power does not use customer information to conduct a debt check, credit check, credit match or background check of any kind.  I am familiar with the customer who filed this review characterizeing Payless Power as a rip off as I have already addressed the same complaint from her with the Better Busiess Bureau (which has given Paylesss Power an "A" rating) as well as the Public Utilities Commission of Texas.  The customer's fears and concerns on this point are completely unwarranted. In this instance  the customer contacted us on 6/4/13 at 12:59 PM to inquire about service at her new efficiency apartment in Ft Worth. Per our company policies the sales representative, Jon, created an account profile and as part of this process asked for her date of birth. She provided “*/**/78” at that time. Payless Power requires a minimum pre-payment of $25 to start service. The customer did not make a payment on the account and the account profile was cancelled on 7/5/13 due to the fact that the 30 day payment deadline was not met.The customer contacted us again on 7/18/13 to inquire about service at the same address. Once again, Jon handled the enrollment process at which time he again asked the customer’s name, phone #, address and birthdate. This time the customer provided the same date but a different year- */**/80. The customer exited the call before the enrollment process was completed stating that her phone was about to die and that she wanted to contact another provider before committing. She did indeed call back at which time she was transferred again to Jon.  Jon inadvertently pulled up the original account from June and saw that it was cancelled so he mistakenly set up a 3rd account instead of using the 2nd and copoed the account infomration from the original account in which the customer had provided 1978 as the birth year. He confirmed this information with the customer who immediately questioned him as she had intentionally provided a false DOB when she had called earlier in the day. When questioned about this Jon stated that he had “guessed” the year but in reality he simply didn’t realize that he referenced the first account when setting the newest version instead of the information the customer had provided the 2nd time. 

There was certainly no grand conspiracy to trick a customer into running any sort of background check or debt check. Instead it was a simple case of a representative trying to quickly help a customer who had already used profanity riddled rants due to her frustration about having to be transfered to the correct department.  As stated previously Payless Power does not conduct any sort of credit or background check. On a negative and potentially libelous Google review the customer (under a false name) stated that she had intentionally provided the wrong date of birth due to an issue regarding spousal abuse which mirrors the content of this complaint While this is understandable it should be pointed out that the Public Utilities Commission of Texas Substantive Rules 25.474 (5) (b) (vi) requires that Retail Electric Providers obtain one of the following pieces of information during a telephonic enrollment of service:  “… last four digits of the social security number, mother’s maiden name, city or town of birth, or month and day of birth, driver’s license or government issued identification number. For non-residential applicants, a REP may obtain the applicant’s federal tax identification number.”  By intentionally deceiving the Retail Electric Provider the customer interferes with the Retail Electric Provider’s ability to adhere to PUCT regulations.  Payless Power does not perform any sort of credit inquiry or background check or debt check with this information however we do use the DOB as an identity check when the customer calls to access the account. We will also provide this information to law enforcement when credit card fraud is reported to us by local law enforcement agencies. The Public Utlilities Commission expressly forbids any retail electric provider from "data mining"/selling customer information and we have no interest in doing so. Unfortunately this customer is  seemingly paranoid due to the situation with her ex husband however  this ire should not be directed at Payless Power.  We provided her electricity for approxiamtely 3 weeks for $2.00 per day on average. As far as rates go the customer's complaint is also unfounded and her recollection of the phone conversation has become increasingly exagerated in each telling . Payless Power's rates are not predatory.They are indeed higher than most post paid companies that require a contractual commitment and deposit but usually no more that 1 or 2 cents per KWH depending on the area.  Still the PUCT places ceilings on how much a retail electric provider can charge per Kilowatt Hour. We are well within those guidelines and we informed the customer during enrollment of the price and the fact that we are a varible rate company.  The customer is absolutely incorrect in her assertion that we charge different rates for customers in the same service area based on the phone # they call in from. The only varible that determines rate is which Transmission and Distribution Service Provider services your region. In Dallas/ Fort Worth/ North East and North Central Texas all of our customers are served by Oncor so they all get the same rate which is 11.8 cents per KWH. If the customer lived in Houston she would receive the  Centerpont rate. Rates do not fluctuate by neigborhood or based on the toll free # you call. 

 The customer apparently searched through Paylesspower.com and found our press -release archive which announced a dicount program that was launched back in 2012 and considers this "advertising a rate."  She seemed to miss the our currentl legal disclosure documents which shows the actual rate as well as our rate history which is prominetly featured.  Payless Power follows all Superlative Advertising guidelines as written by the BBB and all pricing rules as followed by the PUCT.  We were not found to be out of compliance in regard to our rates by either organization when the customer filed her complaints.   In reference to her concerns about our daily fees. These were disclosed to the customer during enrollment.  The customer became alarmed immediately while  making accusations of "predatory" behavior and "loan sharking". Jon offered to cancel the enrollment but the customer insisted on continuing.  In my opinion the consumer's voice is heard loudest by  decling an offer... not knowingling accepting the terms of an offer and then spending their time  attempting to smear the company's repution online because they didn't like the terms they willingly agreed too. That is an impossible standard for any company to uphold. This customer does not have the right to set our rates and fees except through her refusal of our service. The Texas retail electricity market , the wholesale price of power in Texas and our overhead determines what we charge. We feel that's fair and that is how a free market economy works.  When the Texas Legislature approved retail electricity de-regulation in 2002 it opened up options for customers . A customer now has dozens and dozens of companies to choose from . This customer was not forced against her will ito selecting Payless Power and was not lied to about rates or background checks . She willing agreed to enroll with Psyless Power and was charged what she was told. By definition this cannot be a "rip-off."  I do want to  point out that the customer's enroillment was not error free.  After offering to cancel the enrollment for the customer Jon did fail to disclose the Oncor priority move in fee of $10.35. Although the customer never contacted Payless Power to discuss ANY concerns with a supervisor or manager we refunded the difference between the standard and priority charge upon discovering this error while investigating her PUCT complaint.

Once again , this was noted by both the BBB and PUCT.  In summation, this customer was never lied to or mis-lead by Payless Power The customer willing accepted our fee structure and rates and was charged accordingly. We did not conduct any sort of debt check with the customer's information and all of these issues could have been addressed verbally or in writing at the customer's request along with the backing documentation. Ray Honeycutt- Regulatory Compliance Manager- Payless Power ray.honeycutt@paylesspower.com             

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