- Report: #891103
Report - Rebuttal - Arbitrate
Complaint Review: Payment Systems
Payment Systems633 W. 5th St. Suite 6770 Los Angeles, California United States of America
Payment Systems Merchant Processing Solutions Misleading, uncooperative, unavailable, double-dealing, unscrupulous Los Angeles, California
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On Jan. 11th our equipment was delivered. Alexis called me and helped me set it up. She said "If you need anything call me" and gave me her extension.
I immediately went to Authorize. net to get set up for reoccurring billing. While going through their agreement I noticed that I was going to be charged $10 a month for that service. So I called to ask Alexis about Authorize.net being included in the price, but there was no prompt for putting in an extension. So I called Ralph, he told me to push 0 to get a hold of Alexis and that one way or another, between him and Alexis they would get this figured out. 0 did not get me to Alexis and by 4pm I still had not heard from either person, so I called to cancel. I first talked to Paulette, who said I couldn't cancel because it was a 24 hour cancellation window.
Since then I have spoken to Jamie and Chenelle who said Lilia would call me and I have never heard from her.
I have also e-mailed, faxed and sent certified mail, our cancelation.
Not only have they not let me out of this contract, but the equipment is on a separate lease program and unbeknownst to me I had to cancel with them separately. By the time I realized that, it was already past the cancelation period, so I'm stuck paying $114. a month for 4 years for equipment that I could have purchased alot cheaper than that.
Payment systems has been charging me for two accounts, when I should only have one, for a total of $109.85 a month and I haven't been using their service. I went back to using my previous company because I knew I could trust them and hadn't canceled with them.
This report was posted on Ripoff Report on 05/31/2012 12:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Payment-Systems/Los-Angeles-California-90071/Payment-Systems-Merchant-Processing-Solutions-Misleading-uncooperative-unavailable-doub-891103. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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