Paypal Prepaid card redemption runaround  Internet

I have money on a Paypal prepaid debit card and they will not give me the money. I have the card and I have sent them the requested ID which was my drivers lic., soc. sec. card and utility bill. Now they say they want the purchase receipt. I did not lose the card. I do not have that receipt and the purchase receipt should only be needed if you lose the card. They asked to speak to a minor, my son. I believe this is illegal. They said his name was involved. I told them he is a minor.

 This is a classic  Big business runaround game they are playing.

 Initially they said they wanted the three forms of ID now they want a receipt. They keep increasing the demands. They are stealing my money.