• Report: #732613

Complaint Review: Paypower Prepaid Visa

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  • Submitted: Tue, May 24, 2011
  • Updated: Wed, February 06, 2013

  • Reported By: Tammi — Ware Massachusetts United States of America
Paypower Prepaid Visa
5918 Stoneridge Mall Rd, Dept. 6220 Pleasanton, California United States of America

Paypower Prepaid Visa Blackhawk Network, Metabank Company will hold and restrict your funds, without the ability to remove it. ILLEGAL SCAM Pleasanton, California

*Consumer Comment: They got me too

*Consumer Comment: I am yet another victim

*UPDATE Employee: Our apologies

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     My husband purchased a card with $300.00 and gave it to me to use.  I created a PIN and registered on the paypower site.  I read that the card could be used at ATM's so I withdrew some cash.  I had a balance of $3.92 on the account, which I tried to use the next day at a gas station.  The transaction was declined.  I called the customer service number and was told that there was a "hold" on the account for security reasons, and someone from the "risk management" department would be calling me within 24-48 hours.  No such call came.
     It is now 7 weeks later.  I have called the customer service department 8 times, and each time, I am told that "risk management" would be contacting me.  My husband finally answered the call yesterday - the ONLY time they have tried to reach us.  They would not give him any information - only could speak with me, apparently.  To this day I cannot access the remaining balance.  One of the service reps told me that there was a hold on the account because I went to the ATM - they don't like that- they make less money apparently.  Here are some additional details:
-  The customer service team claims they have no way to to contact risk management directly - only through their internal systems.  They also claim the risk management team has no direct phone number, which is a lie.  During the 2nd or 3rd call, one of the reps actualy transferred me to a voicemail of a risk management team member.  I never got a call back.
-When my husband asked the risk managment person for a number which I could use to return the call, the risk management person gave him the 888 633 9432 customer service number.  Thus, a fantastic merry go round where the customer never gets to actually call them and get a result - always must wait 24-48 hours for a phone call that never comes.
- They don't like ATM transactions, even though it is widely advertised.  Be warned that if you use your card at an ATM, all remaining funds on your card will be mysteriously held and you WILL NOT ever get them back.
-They will claim that the US Patriot act requires them to verify the identity of customers before releasing the funds.  This is a scam, and no other prepaid card forces you to go through this for using your card at an ATM.   While some transactions may be moneylaundering, Paypower deliberately calls every ATM transaction "suspicious".  They are deliberately shaping this law to claim that unfraudulent, normal transactions are "suspicious", and allows them to retain funds.  They do this excessively, and should be investigated for unlawful custody of client funds.
-They make money on the balances - they are invested on behalf of the company and earn interest. They will also take my $3.92 and make me wait so long to get it, that I will incur the next monthly fee.
-The customer is given no options or way to contact these people, outside of a useless customer service number.
-Here is my card number - I am so certain that they intend to keep the $3.92, and I will never get it back,  that I am willing to print the number here - (((REDACTED))).

DO NOT BUY THIS CARD - You will be very sorry you did - if you are on vacation, your plans will be ruined, and you will have no way to resolve it.  They have deliberately made it impossible to contact them.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 05/24/2011 11:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/Paypower-Prepaid-Visa/Pleasanton-California-94588/Paypower-Prepaid-Visa-Blackhawk-Network-Metabank-Company-will-hold-and-restrict-your-fund-732613. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

They got me too

AUTHOR: Allen - (United States of America)

I'm having the same issue. Spoke with the fraud department, numerous "supervisors" and reps very few have actually assisted me. My tax refund as well as my payroll check are in limbo at the moment I can't pay my rent or bills because of the "convenient" service they offer of direct deposit. Ridiculous...
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#2 Consumer Comment

I am yet another victim

AUTHOR: iwantmymoney - (United States of America)

i have just encoutered the same issue, however they are holding over $4000 of my money and i have provided them with everything they have asked for and some... i see so many people that have had this issue over the past two years i am so confused as to how they are still being able to get away with this! How can they hold our money forever? Its just crazy. 
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#3 UPDATE Employee

Our apologies

AUTHOR: Blackhawk Network - (USA)

Hi Tammi,

We sincerely apologize for this inconvenience and would like to help get your issue resolved. Please send your card and contact details to PR@Blackhawk-net.com so that we may assist you.

Thank you,
PR for PayPower
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