• Report: #1010004

Complaint Review: Paypower

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  • Submitted: Wed, February 06, 2013
  • Updated: Wed, February 06, 2013

  • Reported By: Allen — North Hollywood California United States of America
Paypower
Pleaston, California United States of America

Paypower Metabank Blackhawk Network The "runaround" from Paypower Pleaston, California

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I recently setup my account with PayPower and decided to setup direct deposit as was advertised. I then setup my tax refunds to go through which was also advertised. I received a phone call from their fraud department saying they need to verify that I had authorized the direct deposit (which seemed ridiculous but, I went through the process and conversation) I was assured the issue was resolved and left it at that. I received my new card the following day and when I attempted to authorize my new card and was told my account is still suspended and would have to wait 48 business hours and wait for a phone call from their fraud department again.

Now nearly 72 business hours this issue has still not been resolved. When I spoke to their customer service today I am just now being told I need to provide additional info to verify my identity. This was 6 hours ago, and have not even received a confirmation that my information was received.

As a customer service manager for over 5 years this service is horrendous. I will not use there service again. That is after I hopefully get the money that is due to me.

This report was posted on Ripoff Report on 02/06/2013 04:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Paypower/Pleaston-California-/Paypower-Metabank-Blackhawk-Network-The-runaround-from-Paypower-Pleaston-California-1010004. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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