• Report: #984810

Complaint Review: Payscape

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  • Submitted: Thu, December 20, 2012
  • Updated: Fri, December 21, 2012

  • Reported By: Gigi — Atlanta Georgia United States of America
Payscape
729 lambert drive Atlanta 30324 Atlanta, Georgia United States of America

Payscape Undisclosed cancellation Fees and High processing fees Atlanta, Georgia

*UPDATE Employee: Payscape Advisors

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I can confirm the complaints are valid. I am in the proess of filing one with the BBB myself. As a new business we decided we needed a less expensive way to process credit card payments. We had Bank of America, but thought the fees were too high. When the payscape representative contacted us, he promised their fees would be much lower and our funds available to us within 24 - 48hours. This was however not the case in our situation, we were getting funded from 48hours to even 5 days later for American Express payments. We only received our Visa and MasterCard funds 48hours after transaction, all others trickled in much later. This was obviously not a good thing for a new business, a delay in receiving working capital. We decided to go back to BOA which was very good about funding us the next day. We were willing to pay the extra for that convenience. To be honest, we really did not save that much with payscape anyway.
To cancel the account, Payscape charged us $595. We had no idea on signing, we would have to pay such a huge fine to leave. We are also stuck with the machine we leased from them as no other payment processing companies use these machines of theirs.

This report was posted on Ripoff Report on 12/20/2012 06:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/Payscape/Atlanta-Georgia-/Payscape-Undisclosed-cancellation-Fees-and-High-processing-fees-Atlanta-Georgia-984810. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Payscape Advisors

AUTHOR: Ciara - (United States of America)

Hi Gigi,

My name is Ciara Ryan and I am the Director of CARE - our customer care dept.  Please contact me directly at 404-350-6565 ext. 125 so that I can assist you with resolving these issues that you have.

Sincerely
Ciara Ryan
ciara@payscape.com
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